Juan Najera
Long Beach
Summary
Dynamic Operations Supervisor with a proven track record at Fed Ex Warehouse, enhancing efficiency through strategic planning and innovative process improvements. Skilled in logistics management and team leadership, I excel in driving compliance and optimizing resource allocation, resulting in significant productivity gains and improved inventory accuracy.
Overview
7
7
years of professional experience
Work History
Operation Supervisor
Fed Ex Warehouse
Carson, CA
09.2020 - Current
- Streamlined warehouse operations to enhance efficiency and reduce processing time.
- Led cross-functional teams to implement safety protocols and improve compliance standards.
- Analyzed workflow processes to identify bottlenecks and optimize resource allocation.
- Managed inventory control systems to ensure accuracy and timely deliveries.
- Monitored performance metrics, driving strategic adjustments to meet operational goals.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
Customer Service Representative
Grocery Outlet Bargain Market
Lakewood, CA
06.2019 - 09.2020
- Assisted customers with inquiries, ensuring positive shopping experiences and high satisfaction levels.
- Processed transactions efficiently, maintaining accuracy in cash handling and payment processing.
- Collaborated with team members to restock shelves, optimizing product placement for visibility and sales enhancement.
- Resolved customer complaints promptly, utilizing effective problem-solving skills to maintain store reputation.
- Educated customers on promotions and products, increasing awareness of sales and loyalty programs.
- Maintained clean and organized checkout areas, adhering to safety standards and operational procedures.
- Supported inventory management by monitoring stock levels and reporting discrepancies to supervisors.
- Trained new employees on customer service protocols, fostering a collaborative team environment focused on excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Cal State University Dominguez
Carson, CAHigh School Diploma -
Millikan High School
Long Beach, CA06.2019
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Logistics management
- Teamwork and collaboration
- Team leadership
- Operations oversight
- Decision-making
- Strategic planning
Accomplishments
-Received package handler of the month
-Operation supervisor of the month 3times
Timeline
Operation Supervisor
Fed Ex Warehouse
09.2020 - Current
Customer Service Representative
Grocery Outlet Bargain Market
06.2019 - 09.2020
Cal State University Dominguez
High School Diploma -
Millikan High School