Juan Ochoa

As a Website Manager and Designer, I oversaw all aspects of the website, including daily operations and maintenance to ensure optimal performance. I developed creative designs, including layouts and multimedia elements, to enhance visual appeal and user experience. Additionally, I managed content for accuracy and engagement, utilized web analytics to track performance and inform improvements, and stayed current with design trends and technologies to keep the website modern and effective.

As a College Tutor, my primary responsibility was to support students enrolled in Credit Recovery courses by helping them grasp course content and assisting with assignments and tests to ensure successful course completion. Additionally, I managed administrative tasks such as filing contracts, documenting course completions, preparing course reports and notes, and maintaining Excel spreadsheets to track student progress and completion rates.

As the Territory Operations Coordinator, I was responsible for overseeing the operational aspects of the El Paso territory. My duties included gathering and submitting documentation of completed jobs for financing purposes, managing employee timekeeping through ADP, and ensuring the registration, inspection, and functionality of company vehicles. I also handled administrative tasks such as preparing and updating reports to reflect current metrics, providing documentation for permitting processes, and managing the American Express card used for operations, including tracking receipts and justifying purchases. Additionally, I led weekly meetings to resolve project conflicts, identify process inefficiencies, and drive continuous improvement in our territory's direction and focus.

As a Sales Associate, I was responsible for maintaining in-depth knowledge of store products and delivering exceptional customer service to all patrons. My daily tasks included handling transactions, assisting customers with loading boxed furniture from inventory to their vehicles, and performing opening and closing duties such as restocking, cleaning, and organizing the store.

As a Sales Associate, I was responsible for maintaining an in-depth understanding of all store products to provide informed and exceptional customer service to every visitor. My role involved overseeing restocking efforts, ensuring that inventory was organized and readily available. Additionally, I managed transactions, ensuring accuracy and efficiency at the point of sale. I also assisted with physically demanding tasks, such as carrying items weighing up to 60 pounds, to ensure customers had a seamless and positive shopping experience.

As an Intern Tech, I was tasked with supporting the lead technician in diagnosing and troubleshooting a variety of technological issues related to laptops, desktops, printers, and projectors. My responsibilities included identifying and resolving technical problems to ensure that both students and faculty experienced minimal disruptions in their use of technology. I contributed to maintaining optimal functionality of equipment and provided timely solutions to support the seamless operation of educational and administrative activities.