Juan Ordaz
El Paso
Summary
Bilingual Senior Healthcare Leader with over 20 years of experience managing staff and services in clinical and office settings. Proven ability to multitask and prioritize workloads independently, ensuring efficiency and productivity. Detail-oriented professional recognized for exemplary skills in resolving patient and employee issues with tact and professionalism. Committed to upholding quality and safety standards in alignment with Joint Commission guidelines, fostering a culture of excellence for both patients and staff.
Overview
21
21
years of professional experience
Work History
1AD MHE Supervisor
Technica LLC
11.2024 - 03.2026
- Managed contracted personnel in support of material operations for 1st Armored Division. Facilitated mission coordination to streamline processes and ensure success. Provided employee leadership focused on achieving operational objectives.
- Oversaw and coached team of 21 employees, ensuring effective workload management, mission execution, and administrative accountability.
- Streamlined mission operations by coordinating closely with customers to ensure the timely and accurate movement of equipment.
- Oversaw equipment readiness through execution of daily preventive maintenance checks (PMCs) and operator-level maintenance to guarantee 100% mission capability.
- Developed comprehensive operational framework for department, creating primary standard operating procedures (SOPs), job hazard analyses (JHAs), and administrative reporting templates.
Travel Clerk III
Technica LLC
09.2021 - 11.2024
- Travel Clerk Level III for Technica LLC PPO Office performing transportation duties to facilitate government-sponsored personal property shipments.
- Provide expert counseling services for military and civilian personnel to optimize relocation of personal property and family members in alignment with transportation entitlements, Joint Travel Regulations (JTR), and Defense Travel Regulation (DTR).
- serves as tier level team member in duties and tasks involving receipt storage issues and shipment of personal property.
- executes various clerical tasks including storage management, cataloging, coding, labeling, and filing documents in an extensive alphabetical system.
- operates essential office equipment including photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and basic computer programs.
Detachment Sergeant/Operations NCOIC
United States Army
01.2017 - 02.2021
- Oversaw operations of medical training unit integrating 4 departments with a workforce of 800 personnel.
- Oversaw training, morale, welfare, discipline, safety, and mission completion for 11 military personnel and 17 Department of Defense employees.
- Reviewed, validated, and disseminated operation and tasking orders from higher headquarters to subordinate departments for mission execution.
- Coordinated training events for 17 programs and implemented tracking system to guarantee all departments received appropriate tasks.
- Received an excellent rating in the operation process and tasking sections during the final operational inspection and received honorable mention for the Federal Recognition Awards.
Instructor/Writer
United States Army
01.2015 - 12.2016
- Group Leader and Instructor/Writer for the Army's second largest Advance Individual Training (AIT) department with 5 instructors and an annual average of 18,000 trainees.
- Managed 1524 hours of program instruction and technical training.
- Analyzed and enhanced lesson plans and course materials based on contemporary operations and lessons learned
- Streamlined logistical and administrative support across support agencies to enhance student training.
- Accounted for and supervised supply usage worth $200,000 annually.
- Attained top first-time pass rate in individual skills validation, achieving 93% for period.
- Created study hall aimed at supporting students who failed first attempt at emergency medical technician certification, increasing likelihood of success on subsequent test by 60%
Senior Healthcare Leader
United States Army
01.2013 - 01.2015
- Senior Healthcare Leader for Armored Brigade Combat Team (ABCT). Responsible for Army Health Systems and health protection for 3,951 Soldiers and $200,000 of equipment.
- Managed the medical treatment evacuation plan for the ABCT and advised the commander of health threats, adverse environmental, occupational, industrial, and meteorological conditions.
- Oversaw 68 Combat Medics and certification sustainment programs for the organization.
- Tracked medical readiness for the organization using the Medical Protective System (MEDPROS) and Soldier Readiness Processing (SRP) to maintain the organization deploy ability status at 90% or higher.
- Implemented high-risk tracking system granting organization ability to track 112 high-risk soldiers.
- Oversaw 4000 medical and dental appointments monthly, decreasing no-show percentage by 4%
Senior Healthcare Leader
United States Army
04.2012 - 01.2013
- Oversee health, welfare, and training of 35 soldiers.
- Spearheaded equal opportunity program resulting in commendable ratings on organizational inspection.
- Managed medical department functions and contributed to routine and emergency medical care.
Pediatric Clinic Leader
United States Army
05.2008 - 04.2010
- Managed multifunctional pediatric adolescent and immunizations clinic providing services to over 3000 patients per month.
- Managed team of 3 soldiers and 18 employees while resolving patient complaints promptly.
- Assisted 15 pediatricians while ensuring completion of all administrative reports, schedules, and statistics.
- Logged and submitted all staff hours through defense medical human resources system-internet (DMHRSi).
- Coordinated scheduling of appointments and patient screenings utilizing Composite Health Care Systems II (CHCS) and Armed Forces Health Longitudinal Technology Application (ALHTA).
- Launched doctor of the day strategy increasing patient access by over 400 appointments per month
Senior Healthcare Leader
United Sates Army
05.2005 - 04.2008
- Senior Health Care Leader for the Soldier Family Medical Clinic composed of 12 services and two outlying clinics.
- Responsible for the ongoing training of 22 providers, 100 support personnel, and 30 military personnel.
- Supervised all new personnel to the clinic and ensured all required reports were submitted on time.
- Managed successful completion of one clinic and renovation of another clinic through input and design oversight.
- Conducted over 25 training sessions for providers and staff resulting in 100% alignment with William Beaumont Army Medical Center and Joint Commission on Accreditation of Healthcare Organizations standards.
- Supervised immunizations clinic and confirmed all immunization records were current in MEDPROS.
Education
Associate of Applied Science - Applied Technology
Central Texas College
Killeen, TX01-2015
Skills
- Microsoft Office Certification
- Leadership
- Organization and time management
- Customer service
- Training expertise
- Proper staffing and scheduling
- Policies and procedures adherence
- Mentoring
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
1AD MHE Supervisor
Technica LLC
11.2024 - 03.2026
Travel Clerk III
Technica LLC
09.2021 - 11.2024
Detachment Sergeant/Operations NCOIC
United States Army
01.2017 - 02.2021
Instructor/Writer
United States Army
01.2015 - 12.2016
Senior Healthcare Leader
United States Army
01.2013 - 01.2015
Senior Healthcare Leader
United States Army
04.2012 - 01.2013
Pediatric Clinic Leader
United States Army
05.2008 - 04.2010
Senior Healthcare Leader
United Sates Army
05.2005 - 04.2008
Associate of Applied Science - Applied Technology
Central Texas College