JUAN OROZCO
Lagrange,IL
Summary
Dynamic IT Field Technician with a proven track record at Freeman Decorating, excelling in network troubleshooting and IT asset management. Recognized for enhancing customer satisfaction through effective teamwork and problem-solving. Delivered high-quality service while maintaining operational efficiency, ensuring systems remained fully functional during peak periods.
Overview
12
12
years of professional experience
Work History
IT Field Technician
Freeman Decorating
Chicago, IL
08.2008 - 04.2020
- Collaborated with team members to enhance customer service delivery and satisfaction.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
- Performed routine audits to identify potential risks in IT infrastructure and recommend appropriate corrective actions.
- Collaborated with cross-functional teams to develop IT solutions that met business requirements and objectives.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment.
- Learned new technologies and tools to improve technical support capabilities.
- Maintained inventory of IT supplies and equipment, ensuring availability for operations.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
Education
High School Diploma -
THOMAS J. KELLY
Chicago, ILNo Degree - Business Administration And Management
RICHARD J. DALEY
Chicago, ILSkills
- Network troubleshooting
- IT asset management
- Patch management
- Server management
- Printer maintenance
- Server maintenance
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Languages
Spanish
Full Professional
Timeline
IT Field Technician
Freeman Decorating
08.2008 - 04.2020
High School Diploma -
THOMAS J. KELLY
No Degree - Business Administration And Management
RICHARD J. DALEY