JUAN OROZCO
Lagrange,IL
Summary
Dynamic IT Field Technician with a proven track record at Freeman Decorating, excelling in network troubleshooting and IT asset management. Recognized for enhancing customer satisfaction through effective teamwork and problem-solving. Delivered high-quality service while maintaining operational efficiency, ensuring systems remained fully functional during peak periods.
Overview
12
12
years of professional experience
Work History
IT Field Technician
Freeman Decorating
08.2008 - 04.2020
- Collaborated with team members to enhance customer service delivery and satisfaction.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
- Performed routine audits to identify potential risks in IT infrastructure and recommend appropriate corrective actions.
- Collaborated with cross-functional teams to develop IT solutions that met business requirements and objectives.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment.
- Learned new technologies and tools to improve technical support capabilities.
- Maintained inventory of IT supplies and equipment, ensuring availability for operations.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
Education
High School Diploma -
THOMAS J. KELLY
Chicago, ILNo Degree - Business Administration And Management
RICHARD J. DALEY
Chicago, ILSkills
- Network troubleshooting
- IT asset management
- Patch management
- Server management
- Printer maintenance
- Server maintenance
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Languages
Spanish
Full Professional
Timeline
IT Field Technician
Freeman Decorating
08.2008 - 04.2020
High School Diploma -
THOMAS J. KELLY
No Degree - Business Administration And Management
RICHARD J. DALEY
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