Juan Ortiz
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience at Amazon/Safe Delivery Dspn Llc, excelling in route planning and customer rapport. Demonstrated ability to enhance operational efficiency and foster relationships, achieving consistent referrals and repeat business. Skilled in vehicle maintenance and safety management, adept at navigating challenging conditions to ensure timely and safe deliveries.
Overview
5
5
years of professional experience
Work History
Amazon Driver/ Dispatcher
Amazon/ Safe Delivery Dspn Llc
Houston, TX
06.2022 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Obtained signatures from customers upon delivery of goods.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
Lube Technician
Baker Nissan North
Houston, TX
08.2019 - 01.2022
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Education
Associates Of Science -
Lone Star College System
Spring, TXHigh School Degree -
Cypress Ridge High School
Houston, TX05.2017
Skills
- Passenger transportation
- Revenue Generation
- Vehicle Inspection
- Appointment Scheduling
- Vehicle Maintenance
- Equipment Operation
- Commercial driving
- Heavy Lifting
- Route Planning
- Order picking and processing
- Schedule Management
- Equipment monitoring
- Strategic Planning
- Time Management
- Processes and procedures
- Valid Driver's License
- Safety Protocols
- Defensive Driving
- Navigational Systems and GPS
- Punctual and Reliable
- Inclement weather driving
- Punctuality
- Confidentiality understanding
- Safety Management
- Accident Prevention
- Problem-Solving
- Relationship Building
- Customer rapport
- Language Fluency
- Flexible Schedule
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Amazon Driver/ Dispatcher
Amazon/ Safe Delivery Dspn Llc
06.2022 - Current
Lube Technician
Baker Nissan North
08.2019 - 01.2022
Associates Of Science -
Lone Star College System
High School Degree -
Cypress Ridge High School