Juan Ortiz
Santa Fe,NM
Summary
Dynamic and results-oriented professional with experience with Santa Fe High School Basketball and Seguras Pest Solutions. Excelled in fostering team success through innovative coaching and enhancing customer satisfaction with exceptional service. Skilled in critical thinking and relationship building, significantly improved player engagement and reduced pest infestations. Demonstrates a strong work ethic and fluent bilingualism, contributing to a positive and productive environment.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in the serving role.
Overview
1
1
Certification
Work History
JV Boys Basketball Coach
Santa Fe High School Basketball
11.2024 - Current
- Increased player engagement during practices by incorporating innovative drills and exercises.
- Streamlined practice planning processes by creating detailed, well-organized practice plans that maximized on-court productivity.
- Improved team performance by implementing effective practice drills and game strategies.
- Fostered a positive team environment by promoting respect, sportsmanship, and teamwork among athletes.
- Evaluated player performance during games and practices to identify areas for improvement and provided constructive feedback, contributing to individual growth and team success.
- Managed equipment inventory efficiently while adhering to budget constraints, maintaining its quality throughout the season.
- Developed players'' skills through personalized coaching and feedback, resulting in a more competitive team.
- Collaborated with other coaches to exchange ideas, leading to the adoption of new techniques for skill development.
Pest Control Technician
Seguras Pest Soulutions
08.2024 - 11.2024
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Complied with safety guidelines and regulations with during pest control processes.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Education
Bachelors - American Sign Language
University of New Mexico
Albuquerque, NM12-2028
Skills
- Parent communication
- Strength training
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Fluent bilingualism
- Problem-solving
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Basketball Coach Certification - USA Basketball.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- First Aid Certification - American Red Cross.
Languages
American Sign Language
Native or Bilingual
Timeline
JV Boys Basketball Coach
Santa Fe High School Basketball
11.2024 - Current
Pest Control Technician
Seguras Pest Soulutions
08.2024 - 11.2024
- Basketball Coach Certification - USA Basketball.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- First Aid Certification - American Red Cross.
Bachelors - American Sign Language
University of New Mexico
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