Juan Ortiz
Hockley,TX
Summary
Adaptable retail associate with a versatile background in customer service and order fulfillment. Known for strong time management and flexibility, ready to leverage expertise to enhance customer satisfaction and support store operations.
Motivated retail professional skilled in teamwork and problem-solving. Experienced in maintaining product displays, optimizing customer flow, and delivering exceptional service to drive sales and improve operational efficiency.
Dedicated retail associate with strong customer service and cash handling skills. Proven ability to enhance shopping experiences and ensure accurate transactions.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
LA Fragrancia
Cypress, TX
10.2025 - Current
- Assisted customers in selecting fragrances, enhancing their shopping experience.
- Maintained product displays and ensured stock availability throughout the store.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Educated customers about fragrance notes and collections to drive sales.
Pony Ride Worker
Renfair
Magnolia, TX
08.2025 - 10.2025
- Assisted children in pony rides, ensuring safety and enjoyment throughout the experience.
- Maintained cleanliness and care of ponies, promoting animal welfare standards.
- Educated visitors about pony handling techniques and animal care practices.
- Coordinated ride schedules to optimize customer flow and reduce wait times.
- Monitored pony behavior during rides, addressing any issues promptly to ensure safety.
Matt Maker
Mandola Twins
Tomball, TX
01.2024 - 09.2025
- Operated heavy machinery to complete tasks efficiently and safely.
- Assisted in loading and unloading materials, ensuring proper handling procedures.
- Collaborated with team members to streamline workflows and improve productivity.
- Conducted routine inspections of tools and equipment for optimal performance.
Order Selector
HEB Warehouse
Houston, TX
10.2023 - 05.2024
- Wrapped pallets in shrink wrap prior to loading.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Safely be on the floor with heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
Crew Member
McDonald's Restaurant
Tomball, TX
06.2022 - 05.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high food safety and hygiene standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Trained new crew members on procedures and best practices, promoting a cohesive team dynamic.
Education
No Degree - Optometry
Lone Star College
Cypress, TX05-2027
High School Diploma -
Waller High School
Waller, TX05-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Time management
- Flexible schedule
Accomplishments
- Supervised team of 13 staff members.
- Achieved 115% accuracy by completing heavy assignment with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate
LA Fragrancia
10.2025 - Current
Pony Ride Worker
Renfair
08.2025 - 10.2025
Matt Maker
Mandola Twins
01.2024 - 09.2025
Order Selector
HEB Warehouse
10.2023 - 05.2024
Crew Member
McDonald's Restaurant
06.2022 - 05.2024
No Degree - Optometry
Lone Star College
High School Diploma -
Waller High School