Juan Otero
Richardson,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
Language
16
16
years of professional experience
Work History
Industrial Automation Product Specialist
Rexel USA
Hybrid
09.2024 - Current
- Supported the automation specialist with order entry, inventory control, customer cold calling, and in-person training on Rexel services and automation products.
- Developed product knowledge to effectively support sales team and enhance customer satisfaction.
- Established strong relationships with suppliers to negotiate favorable terms and improve supply chain performance.
- Negotiated with suppliers to secure cost-effective materials without compromising product quality.
Assistant Branch Manager
Rexel USA
Allen, TX
05.2023 - 10.2024
- Managed branch tasks, including P&L report, inventory control, operations, and sales. Oversaw a group of 4 personnel from warehouse to sales. At the same time, I was assisting with sales to keep track with our monthly goal. During my time as Assistant branch manager our manager departed and I took over as intermediate branch manager while to position was filled.
- Led customer service initiatives, enhancing client satisfaction and loyalty through effective communication.
- Supervised daily branch operations, ensuring compliance with company policies and procedures.
- Managed inventory levels using ERP systems, optimizing stock availability and reducing costs.
Inside Sales
Rexel USA
Allen, TX
03.2022 - 05.2023
- Interacted with customers and assisted in projects, contributing to over $50k in orders.
- Answer phone calls assisting customers with products and order placing for delivery or will call.
- Grew customer relationships which led to winning projects and consistent orders.
- Worked with Project house, lighting resource center, outside sales, and specialist to assist customers' projects resulting in quotes being converted to orders.
- Increased inside sales revenue by consistently meeting and exceeding sales targets through effective prospecting and relationship building.
- Increased digital sales by promoting website features to customers. spreading the word of our website and assisting customers with ordering online and quote requesting which resulted in being on the top 10 list of digital Gulf Central champions.
Counter Sales
Rexel USA
Allen, TX
11.2019 - 03.2022
- Assisted with over-the-counter orders, leveraging quick thinking to solve customer problems and successfully upsell materials.
- Organized counter inventory, ensuring stock availability for efficient order fulfillment.
- Cultivated customer relationships that facilitated transition into Inside sales role.
- Updated cash box daily to ensure accuracy.
Warehouse Lead
Rexel USA
Allen, TX
01.2019 - 11.2019
- Maintained a 99% accuracy in inventory which resulted in customers’ orders being fulfilled every pull.
- Planned daily delivery routes for drivers to ensure efficient material transport. routes for driver to successfully deliver/pick up material to fulfill customer’s orders.
- Executed safety procedures, including monthly safety walks, housekeeping, and vehicle/forklift inspections, to maintain a safe work environment.
Shipping Clerk
GC Packaging
Allen, TX
07.2010 - 12.2018
- Operated forklift safely and efficiently in warehouse environments.
- Picked and prepped 45+ orders daily with multiple line items, placing completed orders in carrier trailers for FedEx, Saia, and XPO.
- Built BOL for LTL shipments and created FedEx/UPS labels for outgoing parcel shipments, both domestic and international.
- Received and organized goods from production for efficient job staging.
Education
High School Diploma -
JJ Pearce High School
Richardson, TXSkills
- Sales support
- Customer service
- Sales assistance
- Time management
- Multitasking
- Project management
- Dependable
- Bilingual
- Active listening
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Industrial Automation Product Specialist
Rexel USA
09.2024 - Current
Assistant Branch Manager
Rexel USA
05.2023 - 10.2024
Inside Sales
Rexel USA
03.2022 - 05.2023
Counter Sales
Rexel USA
11.2019 - 03.2022
Warehouse Lead
Rexel USA
01.2019 - 11.2019
Shipping Clerk
GC Packaging
07.2010 - 12.2018
High School Diploma -
JJ Pearce High School