Juan Padilla Gomez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CEO/Owner
EPC Business Innovation
San Antonio, TX
03.2016 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Customer Service Manager
Kiani
Houston, TX
09.2013 - 02.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Math Tutor
Self-employeed
Houston, TX
08.2012 - 03.2013
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- Created and shared math resources and materials to boost student comprehension.
Education
Bachelor of Science - Building Construction Technology
LOUISIANA STATE UNIVERSITY
Baton Rouge, LA01.2026
Associate of Science - Biochemistry
Lone Star College System
Spring, TX06.2015
Skills
- Digital Transformation
- Market Analysis
- Innovation Management
- Conflict Resolution
- Crisis Management
- Inspirational Leadership
- Strategic Visioning
- Emotional Intelligence
- Team Building
- Brand Management
- Contract Management
- Account Management
Financial Strategy Research
I enjoy looking for cost efficient ways to help business and to keep on track all budgets
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Japanese
Elementary
Timeline
CEO/Owner
EPC Business Innovation
03.2016 - Current
Customer Service Manager
Kiani
09.2013 - 02.2015
Math Tutor
Self-employeed
08.2012 - 03.2013
Bachelor of Science - Building Construction Technology
LOUISIANA STATE UNIVERSITY
Associate of Science - Biochemistry
Lone Star College System