JUAN PEREZ
Yonkers,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Suites Runner
Legends Hospitality, Yankee Stadium
03.2011 - Current
- Provide guests with personal service and attention to detail that will exceed their expectations.
- Worked in teams with fellow associates and other service departments.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served meals and beverages to at least 50 customers daily, according to established guidelines.
- Increased sales significantly by upselling higher-end products to customers.
Human Resources Intern
New Settlement
07.2023 - 09.2023
- Worked with HR team to coordinate company events.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted with onboarding for new employees and offboarding for current employees.
Security Officer
Sony
03.2022 - 03.2023
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Amazon Delivery Driver
Solas Logistics Solution
10.2020 - 05.2021
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Expedited deliveries to meet customer deadlines and requirements.
Education
BBA - Human Resources
Lehman College of The City University of New York
Bronx, NY06.2023
Associate of Arts - Liberal Arts
Bronx Community College
Bronx, NY12.2016
High School Diploma -
Walton High School
Bronx, Ny06.2013
Skills
- Proficient in Microsoft Office
- Adobe Acrobat software
- Fluent in English/Spanish
- Able to multitask in fast paced, team orientated setting
- Adaptable to changing conditions
- Effective interpersonal and oral communication skills
Timeline
Human Resources Intern
New Settlement
07.2023 - 09.2023
Security Officer
Sony
03.2022 - 03.2023
Amazon Delivery Driver
Solas Logistics Solution
10.2020 - 05.2021
Suites Runner
Legends Hospitality, Yankee Stadium
03.2011 - Current
BBA - Human Resources
Lehman College of The City University of New York
Associate of Arts - Liberal Arts
Bronx Community College
High School Diploma -
Walton High School
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