Juan Perez
Operations Manager
Perth Amboy,NJ
Summary
Results-driven operations manager specializing in overnight ground and flight operations logistics. Proven track record in problem-solving and performance optimization, leading projects that enhance operational efficiency. Adept at fostering team collaboration and committed to leveraging industry insights for continuous improvement.
Overview
43
43
years of professional experience
Work History
Operations Manager
FedEx
Allentown, PA
03.1982 - 12.2024
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Business Certificate - Business Airline And Travel
Roberts Walsh School of Business
Union, NJ02-1982
High School Diploma -
East Side High School
Newark, NJ06-1981
Skills
- Relationship building
- Organizational skills
- Time management
- FLUENT IN SPANISH
- Supervision and leadership
- Customer relations
- Verbal communication
- Troubleshooting
- Communication
- Team management
Timeline
Operations Manager
FedEx
03.1982 - 12.2024
Business Certificate - Business Airline And Travel
Roberts Walsh School of Business
High School Diploma -
East Side High School
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