Juan Perez Montellano
Winston-Salem,NC
Summary
People-centered professional combining 5+ years of customer experience and operations leadership with hands-on social work field training in child welfare. Skilled in building strong partnerships, coaching teams, and using data-driven documentation to improve service and outcomes. Currently supporting permanency planning for youth in foster care while bringing a proven track record of performance, accountability, and client-focused support.
Overview
6
6
years of professional experience
Work History
Social Work Intern – Permanency Planning Unit
Department of Social Services (DSS)
Charlotte, NC
08.2025 - Current
- Support case managers in developing permanency and transitional living plans for youth aged 14–17.
- Attend and observe court hearings, family meetings, and placement transitions to understand case management procedures.
- Assist with documentation, case notes, and system data entry within the DSS database.
Community Specialist
Apple Inc.
Greensboro, NC
06.2022 - 08.2025
- Spearhead operations across 14 retail locations spanning 6 strategic Apple partnerships, amplifying brand presence and operational performance.
- Cultivate executive-level relationships with partner leadership, resulting in seamless collaboration and enhanced store-level impact.
- Accelerate product adoption and sales through tailored coaching, immersive trainings, and strategic retail alignment.
Reseller Specialist
Apple Inc.
Greensboro, NC
05.2022 - 06.2022
- Drove sales and brand elevation in the highest-volume retail partner store in the U.S., consistently surpassing aggressive revenue targets.
- Applied strategic insights to improve sell-through rates and influence operational decisions.
- Acted as a brand ambassador, forging strong internal partnerships and contributing to Apple’s world-class retail experience.
Sales Advisor
Best Buy
Winston-Salem, NC
07.2020 - 05.2022
- Recognized for consistently exceeding sales goals while delivering personalized tech solutions tailored to customer needs.
- Played a pivotal role in the department’s success, contributing to top-quartile performance rankings.
Education
Bachelor of Science - Social Work
University of North Carolina At Charlotte
Charlotte, NC05-2026
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05-2023
Skills
- Multicultural Competence
- Client Advocacy
- Professional Ethics
- Relationship Building
- Strategic Business Planning
- Retail Operations Management
- Business Performance Analysis
- Product and System Training
Languages
Spanish
Native or Bilingual
Timeline
Social Work Intern – Permanency Planning Unit
Department of Social Services (DSS)
08.2025 - Current
Community Specialist
Apple Inc.
06.2022 - 08.2025
Reseller Specialist
Apple Inc.
05.2022 - 06.2022
Sales Advisor
Best Buy
07.2020 - 05.2022
Bachelor of Science - Social Work
University of North Carolina At Charlotte
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte