Juan P Leon
Tampa
Summary
Dependable professional skilled in delivering high-quality service within fast-paced environments. Successfully facilitated seamless operations in luxury automotive service, enhancing customer experiences through effective communication and vehicle management. Bilingual communicator dedicated to supporting team efficiency and tenant satisfaction in maintenance roles.
Overview
5
5
years of professional experience
Work History
Porsche Service Operations & Customer Experience
Porsche
Clearwater
09.2025 - 04.2026
- Facilitated daily operations in high-volume luxury automotive service department to enhance service delivery.
- Guided customers through service scheduling and vehicle-related inquiries, providing concierge-level support to elevate satisfaction.
- Coordinated vehicle pick-up and delivery services while managing Porsche loaner agreements, insurance verification, and fleet readiness.
- Performed vehicle readiness inspections and supported internal coordination between service advisors, technicians, parts, and detailing teams.
- Documented processes and streamlined communication to ensure a seamless customer experience in fast-paced dealership environment.
Residential Maintenance Technician
Residential Maintenance Technician
Tampa
09.2024 - 08.2025
- Executed installations, repairs, and general maintenance on single-family rental properties to ensure tenant comfort and property integrity.
- Ensure all properties meet company standards for quality, safety, and readiness before tenant move-in.
- Delivered timely completion of projects while implementing durable solutions to enhance property quality.
- Coordinated with internal teams and external vendors to facilitate maintenance work and elevate tenant satisfaction.
- Specialized in interior and exterior finishes, including PVC paneling, drywall, painting, kitchen and bathroom remodeling, and patio repairs.
Valet Parking Attendant
Evolution Parking and Guest Services
St Petersburg
11.2023 - 09.2024
- Greeted guests upon arrival and departure, delivering a courteous and professional first impression on behalf of the hotel.
- Parked and retrieved guest vehicles promptly, enhancing overall guest satisfaction.
- Assisted guests with luggage while providing information and directions, contributing to a positive guest experience.
- Coordinated with hotel staff to streamline guest services, ensuring seamless experiences and upholding high service standards.
- Maintained organized vehicle logs and followed strict key control and security protocols.
Driver
Hertz Rental Car
Tampa
10.2022 - 11.2023
- Transported rental vehicles between Orlando and Tampa, achieving timely and safe deliveries for customer satisfaction.
- Coordinated pickups and deliveries of vehicles to and from body shops across Tampa and surrounding areas, supporting efficient repair processes.
- Provided excellent customer service during vehicle hand-offs and interactions.
- Maintained accurate records and logs of assigned vehicles, ensuring accountability for pickups, drop-offs, and vehicle conditions.
- Ensured compliance with company procedures and vehicle tracking protocols.
Cleaning Supervisor
Try Clean US
Clearwater
10.2021 - 11.2022
- Trained staff on cleaning protocols and safety standards, ensuring consistent service quality and compliance with health regulations.
- Conducted routine inspections to ensure cleanliness standards, identified improvement areas, and implemented procedures to enhance service delivery.
- Mentored and guided new team members to enhance performance and ensure a smooth onboarding process.
- Managed inventory of cleaning supplies and equipment, placing timely orders to ensure adequate stock levels for uninterrupted operations.
Education
GED Preparation Program - GED Preparation
SPC COLLEGE
St. Petersburg, FL02-2024
High School Diploma -
BOGOTA
BOGOTA11-2020
HVAC Certificate - Heating, Ventilation And Air Conditioning
Instituto Politécnico De Tampa
Tampa, FL05-2026
Skills
- Strong ability to multitask in fast-paced operational settings
- Professional experience in luxury service and customer-facing roles
- Proven reliability in transportation, hospitality, and service operations
- Skilled in maintaining high standards of safety, service, and presentation
Languages
- English, Advanced
- Spanish, Native
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Porsche Service Operations & Customer Experience
Porsche
09.2025 - 04.2026
Residential Maintenance Technician
Residential Maintenance Technician
09.2024 - 08.2025
Valet Parking Attendant
Evolution Parking and Guest Services
11.2023 - 09.2024
Driver
Hertz Rental Car
10.2022 - 11.2023
Cleaning Supervisor
Try Clean US
10.2021 - 11.2022
GED Preparation Program - GED Preparation
SPC COLLEGE
High School Diploma -
BOGOTA
HVAC Certificate - Heating, Ventilation And Air Conditioning
Instituto Politécnico De Tampa