Juan Puerta
Westminster,CO
Summary
Dynamic professional with extensive experience in hospitality and security, notably with MTS and Rising Higher Staffing. Proven ability in crowd management and conflict resolution, enhancing guest experiences. Bilingual communicator skilled in sales and upselling, consistently achieving targets while delivering exceptional service. Adept at multitasking and fostering team collaboration in fast-paced environments.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Security Event Staff Member
Argus Event Staffing
Denver, Colorado
07.2025 - 11.2025
- Verified credentials of staff members before granting them access to restricted areas.
- Provided assistance to disabled patrons in navigating the venue safely.
- Assisted with crowd control, emergency response, and evacuation procedures when necessary.
- Enforced venue policies and regulations effectively.
Banquet Server / Bartender
Mountain Temp Services, LLC
Denver, Colorado
04.2025 - 08.2025
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Mixed and served beverages to customers in a fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted in setting up the bar for service shift.
Security Officer
Allied Universal
Broomfield, Colorado
12.2024 - 03.2025
- Conducted regular patrols to deter unauthorized activities and maintain order.
- Responded promptly to alarms and incidents, assessing situations effectively.
- Documented daily activities and incidents in detailed reports for record-keeping.
- Verified photo IDs and tickets to allow guests passage.
Sales representative
Momentvs LLC
08.2023 - 08.2024
- Spearheaded lead generation initiatives that expanded the customer base and increased brand awareness.
- Executed extensive market research to identify trends and inform strategic business decisions.
- Fostered strong client relations through effective communication and personalized service, enhancing customer loyalty.
- Enhanced product knowledge across the sales team, empowering them to deliver compelling presentations to potential clients.
- Delivered persuasive sales presentations that effectively showcased product features and benefits to diverse audiences.
Sales Representative
Sunder Energy
10.2022 - 08.2023
- Conducted direct-to-home sales presentations for solar panel installations.
- Educated homeowners on solar energy benefits, including financial savings and environmental impact.
- Achieved consistent monthly sales targets and maintained a high closing rate.
- Generated leads through Cold Knocking California's Market, proven to be one of the most saturated markets for the product.
Front Desk Agent | Valet Parking | Night Auditor
Warwick Hotels Denver
05.2022 - 10.2022
- Coordinated valet operations to ensure efficient vehicle management and seamless guest experiences.
- Executed night audit tasks accurately to reconcile daily financial transactions and maintain operational integrity.
- Implemented check-in procedures that streamlined guest arrivals and optimized the front desk workflow.
- Resolved conflicts effectively by employing active listening and problem-solving techniques to meet guest needs.
- Managed reservation systems to facilitate bookings and enhance customer satisfaction through timely communication.
- Provided exemplary customer service by anticipating guest needs and delivering personalized assistance throughout their stay.
Banquet Server | Concessions Cook/Cashier | BOH
Rising Higher Staffing Solutions
02.2020 - 05.2022
- Set elegant dining tables to create inviting atmospheres for guests.
- Demonstrated extensive menu knowledge to effectively guide customers in their dining choices.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Coordinated with team members to ensure efficient operation and seamless service during peak hours.
- Managed cash handling processes accurately and securely during transactions.
Education
Bachelor of Arts - Sport Management
Metropolitan State University of Denver
Denver, CO08-2030
Bartender School - Bartender / Mixology
Bartender School of Denver
Denver, CO11-2025
High School Diploma - other
Colegio San Carlos / Mountain Range HS
Westminster, CO05-2022
Skills
- Bilingual communication
- Creative thinking
- Customer interaction and service
- Leadership development
- Multitasking abilities
- Problem-solving skills
- Quick learning
- Sales experience
- Team collaboration
- Hospitality service expertise
- Conflict resolution
- Crowd management
- Bar service preparation
- Payment processing
- Handling difficult customers
- Mixology
- Sales and upselling
Certification
Bartender School - Bartender School of Denver
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Security Event Staff Member
Argus Event Staffing
07.2025 - 11.2025
Banquet Server / Bartender
Mountain Temp Services, LLC
04.2025 - 08.2025
Security Officer
Allied Universal
12.2024 - 03.2025
Sales representative
Momentvs LLC
08.2023 - 08.2024
Sales Representative
Sunder Energy
10.2022 - 08.2023
Front Desk Agent | Valet Parking | Night Auditor
Warwick Hotels Denver
05.2022 - 10.2022
Banquet Server | Concessions Cook/Cashier | BOH
Rising Higher Staffing Solutions
02.2020 - 05.2022
Bachelor of Arts - Sport Management
Metropolitan State University of Denver
Bartender School - Bartender / Mixology
Bartender School of Denver
High School Diploma - other
Colegio San Carlos / Mountain Range HS