Juan Ramirez
Cedar Park,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Sales & CS Representative
Trak Racer
10.2023 - Current
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Service Adviser
Maxwell Ford
04.2023 - 10.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Answered average of 20 to 30 calls, texts and emails per day, addressing customer inquiries, solving problems, and providing service information.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Support Specialist
First Texas Honda
11.2022 - 03.2023
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Express Service Advisor
First Texas Honda
01.2022 - 11.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs. (personally assisted between 15 to 20 customers per day on average)
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Generated between 70k & 85k in gross sales per month on Average.
- Advised customers of needed work to help make informed decisions & increase sales.
- Handled over 15 calls per shift signing up new customers, retrieving customer data & presenting relevant service information.
Valet/Porter
First Texas Honda
01.2021 - 01.2022
- Monitored and documented guest traffic flow in service drive.
- Contributed to service ticket writing and tagging of customer vehicles.
- Washed cars and trucks daily for auto dealership.
- Became proficient in all service support rolls available at the time. Including Lead Valet, Shop Runner, Loaner Attendant, & service cashier.
Project Coordinator
Nr Painting
06.2016 - 12.2020
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Met with clients to discuss color and finish options and other design details.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Interacted with clients to report progress and verify timetable for completed work.
Painter Laborer
Nr Painting
04.2014 - 06.2016
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Completed interior and exterior painting for variety of residential and commercial clients.
Skills
- Customer Service
- Time Management
- Multitasking and Organization
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Relationship building
- Dependable and Responsible
- Flexible and Adaptable
- Project Coordination
- Schedule Management
Accomplishments
- Presented with the Top Gun award for best support staff performer of 2021 at CAG (First Texas Honda)
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Sales & CS Representative
Trak Racer
10.2023 - Current
Service Adviser
Maxwell Ford
04.2023 - 10.2023
Service Support Specialist
First Texas Honda
11.2022 - 03.2023
Express Service Advisor
First Texas Honda
01.2022 - 11.2022
Valet/Porter
First Texas Honda
01.2021 - 01.2022
Project Coordinator
Nr Painting
06.2016 - 12.2020
Painter Laborer
Nr Painting
04.2014 - 06.2016
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