Kira Alexis
Grand Prairie,TX
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Skilled in managing concerns and resolving conflicts to maximize satisfaction. Solid background in customer relations and communication, ensuring seamless interactions and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
CS Member Service Representative/Sales
IHC Specialty Benefits
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Benefits Advisor
AMBA
12.2021 - 09.2022
- Provided expert guidance during benefit plan design reviews, resulting in optimized offerings.
- Assisted in the development of communication materials related to benefits plans, increasing awareness of program updates or changes.
- Stayed current on industry trends and legislation affecting employee benefits, applying this knowledge to proactively update company policies as needed.
Internet Car Sales
AutoNation Ford
03.2021 - 12.2021
- Adhered strictly to company policies while working within a fast-paced, high-pressure sales environment.
- Resolved customer concerns promptly, leading to increased overall satisfaction rates at the dealership.
- Supported dealership''s reputation for quality service by addressing any post-sale questions or issues from clients professionally and efficiently.
- Conducted thorough follow-ups after test drives, addressing any additional questions or concerns that arose.
Document Specialist
EchoPark Automotive
06.2020 - 03.2021
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
Tag and Title Clerk
EchoPark Automotive
12.2019 - 03.2020
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
Document Specialist
EchoPark Automotive
04.2019 - 12.2019
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
Sales Support Specialist
Driverselect
08.2018 - 04.2019
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
Education
Healthcare Administration And Management
Colorado State University - Global
10.2025
High School Diploma -
Mansfield Summit High School
Arlington, TX06.2010
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Client Education
- Teamwork and Collaboration
- Relationship Building
- Problem Resolution
- Customer Relationship Management (CRM)
- Administrative and Office Support
- Data Entry
- Issue and Complaint Resolution
- Customer Account Management
Timeline
CS Member Service Representative/Sales
IHC Specialty Benefits
09.2022 - Current
Benefits Advisor
AMBA
12.2021 - 09.2022
Internet Car Sales
AutoNation Ford
03.2021 - 12.2021
Document Specialist
EchoPark Automotive
06.2020 - 03.2021
Tag and Title Clerk
EchoPark Automotive
12.2019 - 03.2020
Document Specialist
EchoPark Automotive
04.2019 - 12.2019
Sales Support Specialist
Driverselect
08.2018 - 04.2019
Healthcare Administration And Management
Colorado State University - Global
High School Diploma -
Mansfield Summit High School
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