Juan Ramirez
Austin,TX
Summary
Experienced Carhop Server with strong customer service skills and ability to maintain efficiency under high pressure. Familiarity with point-of-sale systems, cash handling, and order taking ensure seamless operations in fast-paced environments. Have shown consistent improvement in customer satisfaction ratings due to proactive problem-solving skills and commitment to quality service.
Overview
5
5
years of professional experience
Work History
Carhop Server
Sonics Drive In
Austin, TX Work/40+ Hours A Week.
11.2021 - 06.2024
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Kept work areas clean and organized throughout shift.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Assisted other team members when needed during busy times or special events.
- Responded quickly to customer requests for drinks refills or additional items.
- Took orders, prepared foods and processed payments in full-service establishment.
Drive-Thru Team Member
McDonald's
Austin, TX
07.2019 - 09.2021
- Greeted customers in a friendly and professional manner at the drive-thru window.
- Kept work area clean, organized and stocked with necessary supplies.
- Prepared orders quickly and accurately according to customer specifications.
- Verified orders against invoices to ensure accuracy of delivery.
- Resolved customer complaints in a timely manner while maintaining positive attitude towards guests and fellow employees.
- Restocked items as needed during shifts.
- Performed opening and closing duties as assigned by management team.
- Assisted other team members when needed during busy times.
Education
High School Diploma -
Austin High School
1715 W Cesar Chavez St06-2022
Skills
- Quick Learner
- Menu knowledge
- Flexible Schedule
- Basic Mathematics
- Positive Attitude
- Excellent customer service
- Strong Work Ethic
- Food Running
- Personal hygiene
- Handling Complaints
- Fast-Paced Environment
- Cash Register Operation
- Payment Processing
- Order coordination
- Food handling
- Grilling
- Multitasking
- Attention to Detail
- Heavy Lifting Capacity
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Carhop Server
Sonics Drive In
11.2021 - 06.2024
Drive-Thru Team Member
McDonald's
07.2019 - 09.2021
High School Diploma -
Austin High School