Lilian Anderson
Cherokee ,TX
Summary
Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Sonics Drive In and Pepperbellys Mexican Restaurant. Proven ability to enhance guest experiences through effective communication and teamwork, while maintaining cleanliness and operational efficiency. Quick learner committed to delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Carhop Server
Sonics Drive In
09.2024 - Current
- Delivered high-quality service in fast-paced environment, ensuring customer satisfaction and timely order fulfillment.
- Operated point-of-sale system to accurately process transactions and manage cash handling.
- Executed food preparation tasks, maintaining adherence to health and safety standards.
- Assisted team members during peak hours, promoting collaboration and efficient service flow.
- Engaged with customers to provide menu recommendations and address inquiries effectively.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Monitored inventory levels and reported shortages to ensure consistent product availability.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Waitress
Pepperbellys Mexican Restaurant
01.2023 - 09.2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Developed extensive knowledge of menu items, enabling effective recommendations to customers.
- Trained new staff on restaurant procedures and best practices for customer engagement.
- Handled cash transactions accurately, maintaining accountability in payment processing.
Education
High School Diploma -
Cherokee High School
Cherokee, TXSkills
- Excellent customer service
- Strong work ethic
- Energy and enthusiasm
- Quick learner
- Cleanliness
Certification
Culinary 1, floral 1, advanced floral 2, young writers certification.
Timeline
Carhop Server
Sonics Drive In
09.2024 - Current
Waitress
Pepperbellys Mexican Restaurant
01.2023 - 09.2024
High School Diploma -
Cherokee High School