Juan Ramirez
Tustin
Summary
Service Technician with a proven track record at Irvine Company Apartment Communities, Good in diagnosing and repairing while enhancing customer satisfaction through exceptional service. Skilled in preventive maintenance and effective communication, I consistently delivered high-quality results under pressure, fostering strong relationships with residents and team members alike.
Overview
10
10
years of professional experience
Work History
Service Technician
Irvine Company Apartment Communities, Baywood
07.2018 - Current
- Managed inventory of repair parts and tools, ensuring availability for timely service completion and to prevent on hold work orders.
- Diagnosed and troubleshot problems.
- Effectively communicate with residents.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Conduct pre-move out inspection when the ASM or SM are off.
- Experienced in scheduling services for vacant apartments and ordering parts.
- Collaborated with team members to complete different task in a timely manner.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies after hours.
- Received consistent positive feedback on Qualtrics from customers, reflecting dedication to delivering exceptional service quality.
- Some experience at soldering plumbing pipes.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Good at problem solving, delegating work load and a good leader to my coworkers.
Service Technician
Irvine Company Apartment Communities, Newport Ridge
02.2017 - 07.2018
- Diagnosed and repaired HVAC systems to ensure optimal performance and tenant comfort.
- Visually inspected Fire sprinklers during turnover process and report them to the supervisors.
- Managed inventory of repair parts and tools for timely service completion.
- Distribute workload and manage the team when supervisors were off.
- Diagnosed and troubleshot problems.
- Increased customer satisfaction by providing timely and efficient service.
- Trained other technicians in proper techniques and safety protocols.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies after hours.
- Received consistent positive feedback from customers on Qualtrics system.
- Established strong relationships with vendors.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Conducted detailed inspections of equipment to identify potential issues, preventing any future repairs.
Porter
Irvine Company Apartment Communities, Newport Ridge
07.2015 - 02.2017
- Maintained cleanliness and organization of common areas and vacant apartments to enhance resident satisfaction.
- Monitored inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Stored supplies safely and securely tagged chemicals bottles.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting any potential hazards.
- Provide assistance to the maintenance technicians with work orders and turns.
- Scheduling turn services for vacant apartments.
- Ordering porter supply
Education
Century High School
Santa Ana, CASkills
- Diagnose and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Flexible and adaptable
- Professional and courteous
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Technician
Irvine Company Apartment Communities, Baywood
07.2018 - Current
Service Technician
Irvine Company Apartment Communities, Newport Ridge
02.2017 - 07.2018
Porter
Irvine Company Apartment Communities, Newport Ridge
07.2015 - 02.2017
Century High School
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