Juan Ramirez
Tustin
Summary
Service Technician with a proven track record at Irvine Company Apartment Communities, Good in diagnosing and repairing while enhancing customer satisfaction through exceptional service. Skilled in preventive maintenance and effective communication, I consistently delivered high-quality results under pressure, fostering strong relationships with residents and team members alike.
Overview
10
10
years of professional experience
Work History
Service Technician
Irvine Company Apartment Communities, Baywood
Newport Beach, CA
07.2018 - Current
- Managed inventory of repair parts and tools, ensuring availability for timely service completion and to prevent on hold work orders.
- Diagnosed and troubleshot problems.
- Effectively communicate with residents.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Conduct pre-move out inspection when the ASM or SM are off.
- Experienced in scheduling services for vacant apartments and ordering parts.
- Collaborated with team members to complete different task in a timely manner.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies after hours.
- Received consistent positive feedback on Qualtrics from customers, reflecting dedication to delivering exceptional service quality.
- Some experience at soldering plumbing pipes.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Good at problem solving, delegating work load and a good leader to my coworkers.
Service Technician
Irvine Company Apartment Communities, Newport Ridge
Newport Beach, CA
02.2017 - 07.2018
- Diagnosed and repaired HVAC systems to ensure optimal performance and tenant comfort.
- Visually inspected Fire sprinklers during turnover process and report them to the supervisors.
- Managed inventory of repair parts and tools for timely service completion.
- Distribute workload and manage the team when supervisors were off.
- Diagnosed and troubleshot problems.
- Increased customer satisfaction by providing timely and efficient service.
- Trained other technicians in proper techniques and safety protocols.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies after hours.
- Received consistent positive feedback from customers on Qualtrics system.
- Established strong relationships with vendors.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Conducted detailed inspections of equipment to identify potential issues, preventing any future repairs.
Porter
Irvine Company Apartment Communities, Newport Ridge
Newport Beach, CA
07.2015 - 02.2017
- Maintained cleanliness and organization of common areas and vacant apartments to enhance resident satisfaction.
- Monitored inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Stored supplies safely and securely tagged chemicals bottles.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting any potential hazards.
- Provide assistance to the maintenance technicians with work orders and turns.
- Scheduling turn services for vacant apartments.
- Ordering porter supply
Education
Century High School
Santa Ana, CASkills
- Diagnose and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Flexible and adaptable
- Professional and courteous
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Technician
Irvine Company Apartment Communities, Baywood
07.2018 - Current
Service Technician
Irvine Company Apartment Communities, Newport Ridge
02.2017 - 07.2018
Porter
Irvine Company Apartment Communities, Newport Ridge
07.2015 - 02.2017
Century High School