Juan Ramirez
San Jacinto,CA
Summary
Organized team leader with positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor with experience in directing activities of workgroups. Helps with strategies, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Operations Manager
Corkys Pest Control
Riverside, CA
04.2014 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted frequent equipment inspections and basic repair actions to keep equipment operating at peak levels.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Lead Line Cook
Harrah's Casino
Valley Center, CA
06.2012 - 04.2014
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Pharmacy Technician
Vista Community Clinic
Vista, CA
05.2008 - 02.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Pharmacy Technician License - Pharmacy
Kaplan University
Vista, CA06-2008
High School Diploma -
Carlsbad High School
Carlsbad, CA06-2000
Skills
- Field Support
- Pest Identification
- Overseeing Personnel
- Crew Management
- Verbal and Written Communication
- Crew Scheduling
- Task Prioritization
- Individual and Team Goals
- Technique Optimization
- Quality Control
- Operational Efficiency and Safety
- Meeting Participation
- Safety Standards
- Training and Onboarding
- Inventory management
- Staff management
- Customer service
- Team leadership
- Problem-solving
Timeline
Operations Manager
Corkys Pest Control
04.2014 - Current
Lead Line Cook
Harrah's Casino
06.2012 - 04.2014
Pharmacy Technician
Vista Community Clinic
05.2008 - 02.2012
High School Diploma -
Carlsbad High School
Pharmacy Technician License - Pharmacy
Kaplan University