Juan Rangel

• Enhanced production quality by performing thorough quality checks on finished products.
• Contributed to timely order fulfillment by meeting or exceeding daily production targets consistently.
• Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
• Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
• Properly loaded and unloaded materials in and out of machines.
• Learned and followed safety procedures to keep machines operated safely and prevent accidents.
• Inspected finished parts by checking for defects to meet quality standards.

• Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
• Assisted in the development of training materials focused on improving team performance and knowledge in addressing complex client needs.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Implemented new processes to increase operational efficiency in the coordination of client services.
• Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
• Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
• Provided feedback on product/service features from a customer perspective, helping inform decisions regarding future enhancements or updates.
• Trained and supervised junior customer service representatives on best practices to meet organization goals.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Developed and implemented customer satisfaction surveys to measure customer service quality.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
• Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
• Responded to guest requests for assistance, toiletries and personal care items.
• Provided towels and sheets to clients in public baths, steam rooms and restrooms.
• Exceeded goals through effective task prioritization and great work ethic.
• Communicated repair needs to maintenance staff.
• Assigned new members or guest locker

Meet and greet members / guest and provide great service at request.

• Conducted routine inspections to check quality and compliance with established specifications.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
• Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
• Set up promotional displays and equipment for special events and activities.
• Monitored pace of play, turf repairs and tee times for players.

• Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
• Responded to telephone and in-person requests for information.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Processed credit and debit card payments to complete purchasing experience.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Evaluated products for damage prior to drop-off and documented reasons for returns.
• Helped customers locate products and checked store system for merchandise at other sites.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Replaced and repaired vehicle parts according to work order instructions.
• Inspected new parts and areas of repair to verify correctness and quality.
• Assisted with painting and finishing work to return cars to showroom-ready status.
• Operated tools, equipment and machinery according to prescribed safety procedures.
• Received and logged incoming parts orders.
• Prepared logs on each repair and maintained customer records for each job.
• Evaluated OEM manufacturer schematics and service documentation to identify parts to order.

• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Supervised and trained new staff in performing census.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Enhanced training programs to strengthen employee knowledge and promote new managers from within.
• Completed projects and work assignments despite tight deadlines.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Inventoried supplies regularly and reported needs to management.
• Interviewed, hired and trained new employees for production positions.