Juan Reyes
Argyle,TX
Summary
Dedicated and seasoned security professional with a comprehensive skill set in de-escalation, emergency response, crisis management, and security operations. Experience as a Director of Safety and Security at Marriott Hotel, and Director of Security at Four Seasons Hotels and Resorts.
Assisted in the Security operation and Transportation of all 8 teams in the 2020 MLB Bubble.
Over 15 years of security experience with MLB/NFL team arrival and departure at luxury hotel location.
Overview
21
21
years of professional experience
Work History
Director of Safety and Security
Marriott Hotel
Irving, TX
12.2022 - 07.2023
- Developed and implemented safety protocols for both staff and visitors.
- Ensured that all new employees were trained on safety procedures and protocols during orientation.
- Provided guidance on emergency preparedness plans for natural disasters, terrorist attacks for all security staff and senior hotel leadership.
- Collaborated multiple MLB teams during there arrival and departure of the hotel.
- Made contact with several team security personnel and was a liaison to police and MLB security.
- Oversaw the maintenance of physical assets such as locks, lighting systems, alarm systems.
- Investigated security breaches and took appropriate measures to minimize damage.
Director of Security
Four Seasons Hotels and Resorts
Irving, TX
02.2022 - 12.2022
- Directed the development, implementation, and maintenance of security policies, procedures, and programs.
- Planned / organized emergency training for staff that included: Severe Weather Response, Active Attacker,Medical Response
- Tabletop emergency drills for security personnel as well as Senior Leadership
- Manage security budget of $200,000.
- Managed upgrade of camera system ($500,000) and lock system ($860,000)
- Assisted with the Security detail of the 2020 MLB bubble. Including all team arrivals and departures
- Assisted in several MLB/NFL team arrival and departures.
- Assisted in the yearly NFL owners meeting held at the Four Season Resort and Club.
- Played a key role in facilitating the closure of the Four Seasons location on behalf of the property owners.
Security Supervisor
Four Seasons Hotels and Resorts
Irving, TX
08.2012 - 01.2022
- Oversaw security operation for a 400+ rooms, 32,974 square foot conference center, 400 acres (two golf courses) and 100,000 square foot fitness facility.
- Assisted in planning for security operation for Byron Nelson Golf Tournaments (2010-2016),
- Assisted in planning of three Luxury & Super car showcase events (2017-2019)
- Work closely with incoming entertainers, sport franchises with their arrival/departure as well as liaison with staff to ensure quality of stay.
- Fostered strong relationship with Irving Police / Fire and Federal law enforcement agencies.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Security Officer
Four Seasons Hotels and Resorts
Irving, TX
08.2010 - 08.2012
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Performed first aid and CPR when necessary during emergency situations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Guest Safety Officer
Pala Casino
Pala, CA
08.2008 - 04.2010
- Coordinated emergency response teams during drills or actual events such as fires, fights or medical situations.
- Maintained a visible presence on the casino floor to deter any potential criminal activity.
- Patrolled assigned areas of the casino to ensure safety and security of guests, employees, and property.
- Monitored cash transactions and ensured that all gaming regulations were followed at all times.
- Provided assistance with crowd control during special events or promotions held at the casino.
- Performed regular checks throughout the facility for signs of theft or vandalism.
Marines Infantry
USMC
Camp Pendleton South, CA
01.2003 - 03.2007
- Performed reconnaissance and surveillance operations in support of combat operations.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Engaged enemy forces during offensive operations.
- Led infantry team of 5 members in combat operations, providing tactical guidance for individuals with varying strengths.
- Deployed to Iraq: Ramadi, Fallujah. Japan: Okinawa, Tokyo
- Rank: Corporal
Education
Associate of Applied Science - Network And System Administration
North Lake College
Irving, TX05.2016
Some College (No Degree) - Criminal Justice
Palomar College
San Marcos, CASkills
- De-Escalation
- Emergency Response and Management
- Security Operations
- Budget Development
- Public Speaking
- Emergency Training
- Training Drill
- Loss Prevention Expertise
- CCTV Surveillance
- First Aid and CPR
- Active Shooter Training
- Microsoft Office
- Staff Leadership
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the year 2012 at Four Seasons Resort and Club
- Leader of the Quarter 2017 at Four Seasons Resort and Club
References
References available upon request.
Timeline
Director of Safety and Security
Marriott Hotel
12.2022 - 07.2023
Director of Security
Four Seasons Hotels and Resorts
02.2022 - 12.2022
Security Supervisor
Four Seasons Hotels and Resorts
08.2012 - 01.2022
Security Officer
Four Seasons Hotels and Resorts
08.2010 - 08.2012
Guest Safety Officer
Pala Casino
08.2008 - 04.2010
Marines Infantry
USMC
01.2003 - 03.2007
Associate of Applied Science - Network And System Administration
North Lake College
Some College (No Degree) - Criminal Justice
Palomar College
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