Juan Reyes
Bellflower,CA
Summary
Dynamic professional with extensive mechanical knowledge and management experience, notably at Hugos Boat Service. Proven track record in enhancing operational efficiency and customer satisfaction through effective team leadership and quality assurance. Skilled in equipment repair and upselling, consistently achieving profit goals while maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Mechanic
Hugos Boat service
Newport Beach, California
04.2022 - 02.2025
- Fabricated custom components as needed using welding equipment or hand tools.
- Assisted in launching vessels into water after repairs were completed.
- Replaced worn or damaged parts such as spark plugs, fuel filters, gaskets, pistons, rings, hoses and belts.
- Installed replacement parts including propellers, shafts, bearings and seals.
- Followed established safety protocols while working on boats.
- Monitored fuel levels during testing runs to ensure efficient operation.
- Provided customers with estimates of repair costs prior to performing services.
- Maintained detailed records of repairs performed on each vessel in order to track costs and warranty information.
- Adjusted carburetors and ignition timing for optimal performance.
- Ensured that all work was done according to manufacturer specifications.
- Cleaned bilges and hulls of vessels when necessary.
- Repaired or replaced hydraulic steering systems on boats.
- Troubleshot problems with engine control systems using diagnostic tools such as multimeters and oscilloscopes.
- Conducted safety inspections of vessels before they went out on the water.
- Communicated effectively with customers regarding service needs and progress updates.
- Inspected boats for damage and wear and tear.
- Diagnosed, repaired, and serviced boats' engines, pumps, electrical systems, and other components.
- Performed routine maintenance to ensure proper functioning of boat's mechanical systems.
- Completed regular maintenance and service through oil changes, gear lubrication and winterizing.
- Fabricated and installed wooden replacement parts using drawings, measuring instruments and woodworking machines.
- Overhauled and repaired gasoline marine engines, outboard motors and related marine equipment and systems using technical manuals and schematic charts.
- Tested engines, transmissions, rigging, propellers, navigational and related systems to diagnose malfunctions.
- Removed vessels from water with movable lift cranes and marine railways to carry out thorough inspections and repair work.
- Removed and either repaired or replaced parts gears, magneto points, piston rings and spark plugs to correct malfunctions.
Manager
Redondo Car Wash
Redondo Beach, CA
01.2022 - 12.2022
- Manage staff and delegate responsibility as needed
- Maintain excellent customer service standards
- Minimize company losses and damage claims while controlling costs
- Identify and resolve customer complaints
- Hire and ensure all employees and managers are trained according to policies;
- Maintain constant training of personnel on systems and procedures
- Ensure that a high level of cleanliness is always maintained in the tunnel, customer areas, vacuum lot, and backroom
- Achieve profit goals for the location
- Maintain efficient personnel scheduling
- Maintain vendor relations and build new client relations
- Oversee daily business operations;
- Complete all administrative tasks in an organized, timely manner
- Hold meetings to conform with company standards
- Maintain safe environment and work experience
- Assess performance and skill of all employees and conduct performance reviews
- Cross-trained in every store role to maximize operational knowledge
Self Employed
Self Employed
03.2020 - 04.2022
- Company Overview: Mobile Car Wash
- Cleaned cars both externally and internally by hand or with use of automated equipment
- Checked vehicles prior to service and immediately afterward to identify damages
- Served clients with on-site detailing services at businesses and homes
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services
- Ordered and restocked supplies to keep workplace operating smoothly
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements
- Mobile Car Wash
Lead Detailer
Bartels' Harley-Davidson
Marina del Rey, CA
10.2018 - 03.2020
- Trained team members how to properly wash and detail motorcycles
- Documented orders, daily activities, weekly schedules and team performance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Planned and optimized warehouse work processes to improve fulfillment system efficiency
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements
- Cross-trained in every store role to maximize operational knowledge
Rental Manager
Eaglerider
Hawthorne, CA
04.2016 - 10.2018
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Updated and maintained rental agreement files and documents
- Answered telephones to assist customers and resolve issues
- Collected payment by processing credit card transactions
- Explained policies and reviewed documentation to obtain signatures
- Contacted customers and billing parties about overdue rentals and requested expected date of return
- Oversaw maintenance, appearance and performance of company vehicles
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs
- Prepared and submitted reports to supervisor
- Coordinated shuttle services by communicating with drivers
- Processed exchange requests in computer system
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Inspected grounds, facilities and equipment to determine repair and maintenance needs
- Collected and maintained careful records of rental payments
Education
High school diploma -
Skills
- Documentation Review
- Car Wash
- Buffing
- Detailing
- Upselling
- Administrative Experience
- Management
- Quality Assurance
- Supervising Experience
- Mechanical Knowledge
- Equipment Repair
- Fabrication
- Maintenance
Additional Information
Computer proficiency skills, Attention to detail, Flexibility, Time management skills, Customer service skills, Creativity, Project management skills, Scheduling management, Expense reports, Presentation creation, Office inventory management, Administrative software, Proactive, Ability to prioritize, Organization, Verbal and written communication, Multitasking, Time management, Professionalism, Confidentiality, Self-starter, Strong work ethic, Team player, Conflict resolution, Positive attitude
Languages
Spanish, Fluent
Timeline
Mechanic
Hugos Boat service
04.2022 - 02.2025
Manager
Redondo Car Wash
01.2022 - 12.2022
Self Employed
Self Employed
03.2020 - 04.2022
Lead Detailer
Bartels' Harley-Davidson
10.2018 - 03.2020
Rental Manager
Eaglerider
04.2016 - 10.2018