Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Juan Reyes

Seattle

Summary

Seasoned Analyst with years of experience in crew planning and airline operations. Skilled in optimizing crew schedules and creating crew pairings, improving operational efficiency, and ensuring compliance with aviation regulations. Experienced in data analysis and collaboration across departments to implement cost-saving solutions. Fluent in Spanish, and able to communicate effectively with diverse teams.

Overview

14
14
years of professional experience

Work History

Flight Operations Scheduler/Planner

Amazon
Seattle
03.2025 - Current
  • Developed and maintained detailed operational schedules supporting the Prime Air program, aligning with business goals and performance targets.
  • Drove scheduling initiatives to meet KPIs and operational benchmarks.
  • Reviewed and processed change requests from stakeholders and operations teams, minimizing disruption through agile planning.
  • Identified and mitigated potential scheduling issues using proactive scenario planning.
  • Ensured high levels of customer satisfaction through efficient communication and operational excellence.
  • Managed third-party vendor relationships and served as the main point of contact.
  • Conducted outreach to prospective vendors to expand business partnerships.
  • Drafted and executed Non-Disclosure Agreements (NDAs) and Access Agreements for new vendors.
  • Assisted new suppliers with registration and payment setup processes.
  • Analyzed weather patterns to optimize operations timing, and minimize disruption.

Crew Planning Analyst II

Alaska Airlines
Seattle
04.2022 - 08.2024
  • Analyzed crew-related data to enhance monthly planning and long-term staffing, improving scheduling efficiency by 15%.
  • Built and administered monthly Flight Attendant pairings using Jeppesen Crew Pairing optimizer, ensuring FAR compliance.
  • Collaborated with leadership and the Association of Flight Attendants (AFA) to implement quality-of-life improvements within budget.
  • Developed predictive models and analyzed industry trends to support workforce strategy and reduce FAA risk.
  • Coordinated with Inflight and Training teams to manage planned absences and training schedules.

Analyst, Crew Planning

JetBlue Airways
New York
01.2015 - 04.2022
  • Managed crew pairings and bid awards for 5,400+ Inflight Crewmembers using Preferential Bidding System (PBS).
  • Led the UI rollout of NAVBLUE PBS in 2018, improving system efficiency and user satisfaction.
  • Spearheaded the implementation of blended pairings, saving approximately $50,000 monthly.
  • Authored and maintained the Crew Planning Manual, standardizing planning procedures.
  • Trained and mentored new Crew Planners to ensure onboarding success and process continuity.

Coordinator, Inflight Crew

JetBlue Airways
New York
07.2012 - 01.2015
  • Coordinated all aspects of Inflight Crewmember schedules and pairings, maintaining operational integrity and regulatory compliance.
  • Delivered excellent internal customer service while collaborating across departments.

Crew Scheduler

JetBlue Airways
New York
09.2011 - 06.2012
  • Scheduled and notified Flight and Inflight Crewmembers in compliance with FARs and internal policies.
  • Monitored schedule irregularities and processed adjustments using internal tools.
  • Arranged hotel and ground transportation for crewmembers as needed.
  • Supported departmental initiatives through data analysis and program execution.

Education

High School Diploma -

Manhattan Center For Science And Mathematics
New York, NY
06-2008

Skills

  • Flight scheduling
  • Operational planning
  • Data analysis
  • Regulatory compliance
  • Vendor management
  • Predictive modeling
  • Contract & agreement administration
  • Schedule coordination
  • Customer service

Languages

Spanish
Native/ Bilingual

Timeline

Flight Operations Scheduler/Planner

Amazon
03.2025 - Current

Crew Planning Analyst II

Alaska Airlines
04.2022 - 08.2024

Analyst, Crew Planning

JetBlue Airways
01.2015 - 04.2022

Coordinator, Inflight Crew

JetBlue Airways
07.2012 - 01.2015

Crew Scheduler

JetBlue Airways
09.2011 - 06.2012

High School Diploma -

Manhattan Center For Science And Mathematics

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