Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Juan Reyes Gonzalez

Juan Reyes Gonzalez

Westminster,CA

Summary

Dynamic and results-driven professional with extensive experience at Amazon and FedEx. Proven ability to enhance efficiency through problem-solving and attention to detail. Skilled in heavy lifting and team collaboration, consistently achieving high productivity in fast-paced environments. Committed to maintaining safety standards while delivering exceptional service and fostering positive customer relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Package Handler

Amazon
09.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Yard Switcher

FedEx
06.2024 - Current
  • Expedited problem resolution by promptly identifying issues affecting switching operations and taking appropriate action to address them.
  • Ensured compliance with applicable safety regulations by adhering to established protocols for equipment operation and personal protective gear usage.
  • Facilitated timely loading and unloading processes for efficient cargo transfers between railcars and trucks.
  • Increased overall yard performance by monitoring and adjusting workflow to meet changing demands.
  • Ensured smooth transitions between shifts by providing comprehensive handover reports detailing completed tasks, pending assignments, and relevant updates related to ongoing projects or incidents.
  • Streamlined communication between yard personnel, maintaining a high level of organization and productivity in the workplace.
  • Enhanced safety procedures by conducting regular equipment inspections and promptly addressing any issues.
  • Safeguarded assets by securely locking out equipment during maintenance or repair activities to prevent unauthorized use or tampering.
  • Improved yard efficiency by effectively coordinating and directing the movement of railcars within the yard.
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.

Retail Sales Associate

UPS Store
01.2024 - 06.2024


  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Seasonal Worker

Zara USA
04.2024 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Retail Sales Associate

Macys Inc., Gap Inc
08.2022 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Education

Associates Of Science - Radiologic Technology

Orange Coast College
Costa Mesa, CA

High School Diploma -

Westminster High School
Westminster, CA
06.2022

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Adaptable to change
  • Physical stamina
  • Willing to learn
  • Problem-solving
  • Attention to detail
  • Critical thinking
  • Decision-making
  • Punctuality
  • Willingness to work

Certification

Notary Public

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Package Handler

Amazon
09.2024 - Current

Yard Switcher

FedEx
06.2024 - Current

Seasonal Worker

Zara USA
04.2024 - 05.2024

Retail Sales Associate

UPS Store
01.2024 - 06.2024

Retail Sales Associate

Macys Inc., Gap Inc
08.2022 - 01.2024

Associates Of Science - Radiologic Technology

Orange Coast College

High School Diploma -

Westminster High School

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