Juan Reynaga

• Evaluated team member performance and provided constructive feedback for continuous improvement.
• Coordinated with vendors to ensure timely delivery of merchandise, maintaining optimal stock levels.
• Boosted sales performance through effective product placement and visual displays.
• Improved in-store visibility of products by designing attractive promotional materials and signage.
• Ensured adherence to company policies and procedures, maintaining a safe work environment for all employees.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Collaborated with sales team to identify and fulfill customer needs.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Built strong operational teams to meet process and production demands.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Addressed customer concerns with suitable solutions.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Presented performance and productivity reports to supervisors.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Enforced federal, state, local and company rules for safety and operations.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Responded to information requests from superiors, providing specific documentation.
• Tracked and replenished inventory to maintain par levels.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Conducted employee observations and documented findings.
• Collaborated with team leaders on quality audits.
• Planned delivery routing, team workflows and promotional initiatives.
• Supported accident investigations and prepared related paperwork.
• Controlled departmental facilities use and approved requests for repairs or improvements.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Completed inventory audits to identify losses and project demand.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality and conformance.
• Assigned work and monitored performance of project personnel.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Delivered goods and services to customers on time and in excellent condition.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Documented daily mileage, gas and other data.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Operated standard warehouse equipment to assist with loading and unloading of deliveries.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Protected customers' baggage from loss, theft and damage.
• Operated equipment to support on-ground operations in between flights.
• Guided aircraft into and out of parking positions using hand signals.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
• Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
• Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
• Checked cargo and baggage for security to meet TSA regulations.
• Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Connected electrical power unit and hoses to aircraft.
• Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
• Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
• Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
• Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.