Juan R Lassends
Charlotte,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsive team leader with over 25yrs of strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
19
19
years of professional experience
Work History
Armed Security Supervisor
Allied Universal Security Services
Charlotte, NC
10.2022 - Current
- Supervised security personnel during shift to ensure safety protocols were followed.
- Conducted regular patrols of premises to maintain a secure environment.
- Trained new security officers on procedures and emergency response protocols.
- Coordinated with law enforcement during emergencies and incidents on-site.
- Monitored surveillance systems for suspicious activities or incidents.
- Developed and implemented security plans tailored to client needs and concerns.
- Led incident response efforts, ensuring proper documentation and reporting procedures were followed.
- Maintained communication with clients regarding security updates and concerns effectively.
- Maintained accurate records of incident reports, employee work schedules, and payrolls.
- Performed regular patrols of the facility to identify potential security risks or hazards.
- Monitored access control systems to ensure only authorized personnel were allowed entry to premises.
- Coordinated investigations into any suspicious activity or criminal incidents on site.
- Provided training in weapons handling and proper use of force procedures for all guards assigned under my supervision.
- Reviewed security logs and video footage to detect any unauthorized activities or violations of protocol.
- Investigated complaints from staff regarding security issues or concerns.
- Conducted daily security assessments and monitored surveillance cameras.
- Prepared detailed reports summarizing all incidents that occurred during shifts under my supervision.
- Identified areas where security could be improved and suggested solutions accordingly.
- Enforced policies related to firearms, hazardous materials, and other safety regulations at the facility.
- Developed standard operating procedures for day-to-day operations in order to maintain a safe environment.
- Collaborated with law enforcement agencies on investigations related to criminal activity on site.
- Responded quickly to emergency situations such as bomb threats, robberies, fires.
- Supervised a team of armed guards and ensured compliance with safety protocols.
- Assisted with developing emergency response plans in case of natural disasters or other crises.
- Developed and implemented strategies for improving security measures.
- Managed budgets related to purchasing equipment necessary for maintaining an effective level of security.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained order and safety while providing customer service and information to facility visitors.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Drafted and documented security procedures, policies and standards.
- Collaborated with law enforcement to resolve escalated situations.
- Mentored employees in handling issues with customers, tenants and other individuals.
Small Store Merchandiser
Coca cola consolidated
02.2022 - 12.2022
- Provide truck support to delivery drivers.
- Merchandise all products in the outlet according to company standers.
- Build displays and assemble sts rack and shippers for Merchandising coca-cola products.
- Rotate all products to avoid any overage product and maintain fresh product for the consumer and account.
- Conduct resets to planaogram.
- Conduct inventory control to backroom stocks to provided Account Developer a better view of product in house for a smart ordering.
- Help in development of new merchandise.
- Provided the best business practices in the industry.
Security Advisor /Installer Sales Specialist
Defender's
Charlotte, NC
05.2019 - 03.2020
- Worked with customers to identify needs and suggest appropriate products.
- Inspected and fixes installation equipment.
- Sold packages to customers to increase profits and installation deals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Double checked orders and installation requests.
Sales Contractor
American surface inc
Charlotte, NC
07.2018 - 02.2019
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Kept accurate and detailed client records, including demographics, client contacts and follow-ups.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Processed account payments for clients, including cash, debit and credit card transactions.
- Prepared and processed contracts and order forms for new and existing customers.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Generated $1.2 million in new business through successful networking and cold calling.
- Developed solution-based plans for clients, offering whole sale prices on stone, Quarts and marble slabs, fabrication equipment products to meet client's needs.
- Inventory all equipment and fabrication equipment needed to maintain adequate samples and products to meet target customer demands.
- Built new territory from ground up, bringing in 105 new accounts and $1.2 million in sales within 7 months.
- Maintained and increased account sales by consistently making suggestions and recommendations to new and existing clients on new and updated products.
- Attended trade shows, job fairs and equipment training, maintaining current knowledge of available products.
- Documented and tracked all sales in office database and reported month-end sales to [owner].
Micro Market Manager
Vendable Systems inc.
Rock Hill, SC
10.2017 - 06.2018
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information to maximize outreach.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
- Strengthened outreach and developed marketing collateral, dealer presentations, site sellers and welcome letters to drive interest level.
- Generated new business by reaching out to prospective clients by e-mail, cold calling, telemarketing and presenting at trade shows nationwide.
Marketing Development Manager /Account Manager
Coca Cola Refreshments
Maspeth, NY
05.2006 - 07.2017
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for New York market to maximize outreach.
- Developed, maintained and deepened strategic partnerships with agencies, vendors and industry leaders.
- Balanced company objectives and customer desires when formulating pricing and marketing strategies.
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
- Worked with Senior sales and operation managers to coordinate marketing activities focused on successful Product deliver and Service.
- Executed optimal sales strategies to achieve commercial goals for all markets.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
- Analyzed consumer behaviors and market trends and advertising campaigns based on current knowledge.
- Generated new business by reaching out to prospective clients by cold calling, phone calls, telemarketing and presentation at business location.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Managed budgeting, forecasting and performance for all accounts in my geographic area.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials and prime displays location to maximize outreach.
Education
Some College - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Equipment installations
- Able to lift 50 lbs
- Employee training
- Inventory planning
- Microsoft Office
- Forklift driver
- Power Jack's
Training
As part of the special police training course, candidates are trained in self-defense tactics, CPR and first aid, patrol techniques, the New York State Penal Law, and much more., North Carolina concealed handgun permit, 02/13/27
Volunteer Leadership
NYPD 70th Pct. and 110 pct, 01/97, 10/02, APO to serve and protect while upholding the Law., Patrol housing developments, residential, and commercial areas, Patrol subway entrances and stations, Maintain order at parades, festivals, street fairs, and other special events, Patrol houses of worship, Assist in crime prevention activities, Perform traffic control at motor vehicle accidents and fire scenes, Perform various other non-enforcement duties
Timeline
Armed Security Supervisor
Allied Universal Security Services
10.2022 - Current
Small Store Merchandiser
Coca cola consolidated
02.2022 - 12.2022
Security Advisor /Installer Sales Specialist
Defender's
05.2019 - 03.2020
Sales Contractor
American surface inc
07.2018 - 02.2019
Micro Market Manager
Vendable Systems inc.
10.2017 - 06.2018
Marketing Development Manager /Account Manager
Coca Cola Refreshments
05.2006 - 07.2017
Some College - Business Administration And Management
LaGuardia Community College of The City University of New York