Juan Rodriguez
San Diego,CA
Summary
During my formative years as a Medical Doctor in outpatient and hospital care, I was able to learn to be efficient in a high stress and fast paced environment. I will contribute to the team with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am passionate about Vuori, the lifestyle and aesthetic it promotes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Scantibodies Laboratory Inc.
08.2013 - 05.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
M.D. - Medicine
Universidad Autonoma De Baja California
Tijuana,Baja California, Mexico09.2021
Skills
- Product Knowledge
- Call Management
- Complaint resolution
- Conflict Resolution
- Complaint Handling
- Dispute Resolution
- Problem-solving abilities
- Product Promotion
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Scantibodies Laboratory Inc.
08.2013 - 05.2014
M.D. - Medicine
Universidad Autonoma De Baja California
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