Juan Rodriguez
Delray Beach,FL
Summary
Dynamic General Manager with a proven track record in driving store operations and fostering high-performing teams. Expertise in optimizing processes to elevate customer satisfaction and streamline workflows, coupled with strong leadership and problem-solving abilities. Committed to continuous improvement and empowering teams to surpass targets while delivering exceptional service. Passionate about utilizing industry insights to develop innovative solutions that enhance both employee engagement and customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Chris's Burgers
La Puente, CA
05.2014 - 12.2025
- Analyzed and adjusted daily workflows to boost service efficiency and ensure exceptional customer experiences.
- Directed team training initiatives to enhance performance and ensure operational consistency.
- Established inventory management systems to enhance stock control efficiency.
- Streamlined staff scheduling processes to optimize coverage during peak hours.
- Enforced health and safety regulations to cultivate a secure work environment.
- Elevated customer satisfaction by promptly resolving issues and ensuring a clean, organized store environment.
- Reviewed store performance data to pinpoint areas for enhancement and executed necessary adjustments to achieve better outcomes.
General Manager
Big Wong Restaurant
Las Vegas, NV
10.2006 - 04.2014
- Enhanced operational excellence by mentoring personnel on management principles and industry best practices.
- Formulated and implemented strategic initiatives to drive business growth and expansion.
- Identified individual employee strengths and implemented a mentoring initiative to address areas for improvement.
- Oversaw purchasing, sales, marketing, and customer account operations with efficiency.
- Documented and escalated issues to higher management with comprehensive detail.
Assistant Manager
Stardust Hotel & Casino
Las Vegas, NV
03.2008 - 09.2012
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Science - Business Administration
Polytechnic Mexico City
Mexico CitySkills
- Skilled in digital tools and technologies
- Health safety management
- Employee onboarding initiatives
- Talent acquisition
- Effective workforce scheduling
- Facility upkeep
- Service excellence
- Experienced in effective problem-solving
- Proficient in task prioritization
- Customer service expertise
- Effective communication skills
- Employee training
Certification
Certified Food Service Cert
Languages
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
Chris's Burgers
05.2014 - 12.2025
Assistant Manager
Stardust Hotel & Casino
03.2008 - 09.2012
General Manager
Big Wong Restaurant
10.2006 - 04.2014
Associate of Science - Business Administration
Polytechnic Mexico City