Juan Rozon
CLIFTON,NJ
Summary
Enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
24
24
years of professional experience
Work History
Driver
FedEx
04.2018 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Managed over 50 customer per day.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
Restaurant Manager
Rockaway River Barn
10.2016 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Manager over 50 customer calls per day.
Restaurant Manager
Blue Mirror
02.2012 - 03.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
Waiter & Bartender
Il Giardino
02.2004 - 02.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
Some College (No Degree) - Business Management
Berkeley College
Little Falls, NJHigh School Diploma -
Clifton High School
Clifton, NJ06.2022
Skills
- Multitasking Abilities
- Team Worker
- Flexible & Adaptable
- Great Communication Skills
- Strong Relationship Building Skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Driver
FedEx
04.2018 - Current
Restaurant Manager
Rockaway River Barn
10.2016 - Current
Restaurant Manager
Blue Mirror
02.2012 - 03.2018
Waiter & Bartender
Il Giardino
02.2004 - 02.2012
Some College (No Degree) - Business Management
Berkeley College
High School Diploma -
Clifton High School
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