Juan Salas Torres
Grand Prairie
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Cart Attendant and Frontline Associate(Cashier)
Sam's Club
08.2022 - 06.2024
- As a cart attendant I would round up all carts and put them back in the store and also clean the trash that was left inside them.
- I would also sweep the front of the store and the parking lot to make sure that it was always clean.
- As a cashier I work in helping members check out either in the register on self checkout, and if they are paying on their phones.
- Also in assisting the members in membership when member want to apply for a credit card, or open an account.
- In membership I also do returns and exchanges.
Cashier
El Rancho Supermercado
01.2021 - 08.2022
- As a cashier, I had to attend to customers with their groceries, handle money, and learn multiple codes for the produce items. At the end of our turn or day we clean our registers and go-backs and we also fill the coolers in front of the store.
CSA (Customer Service Associate)
El Rancho Supermercado
01.2021 - 08.2022
- As a CSA in the morning, I have to send the sales reports of the previous day to corporate with how the cashiers came out and any store expenses. I also have to print out the IPM so I can know which cashiers need help in improving, another critical thing that I am in charge of doing monitoring the breaks of each cashier. At the end of the day, I turn in the tills of all the cashiers and calculate how they came out in their reports, as part of our night reports I have to choose a cashier that had a good performance to put them as cashier of the day.
- We deal with customer complaints, refunds, and returns, and we also do rainchecks.
Cook
McDonald's
11.2020 - 01.2021
- We would clean the floors and wash the dishes at night when it was the night shift's turn to come in. As a cook, I would cook the burger patties for the types of burgers we sold and also the chicken meats.
Education
High School -
Grand Prairie High School
05.2021
Skills
- Adaptable learner
- Quickly adjusting to change
- Constructive mindset
- Customer complaint resolution
- Customer service
- Effective problem resolution
- Conflict resolution
- Customer refund oversight
- Customer service in retail sales
- Currency handling expertise
- Collaborative team member
- Engaged listening
Awards
NHS Secretary (August 2020)
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cart Attendant and Frontline Associate(Cashier)
Sam's Club
08.2022 - 06.2024
Cashier
El Rancho Supermercado
01.2021 - 08.2022
CSA (Customer Service Associate)
El Rancho Supermercado
01.2021 - 08.2022
Cook
McDonald's
11.2020 - 01.2021
High School -
Grand Prairie High School