Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Saldana

San Jose,CA

Summary

Personable and dedicated with extensive customer service experience in the industry. Solid team player with upbeat positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and always nurturing my skills.

Overview

8
8
years of professional experience

Work History

Credential Management Representative

Securitas Security Services USA
04.2023 - Current
  • Printed badges for clients and created badge profiles via internal tools.
  • Verified daily shipments before delivering domestically and internationally.
  • Resolved clients inquiries daily, ranging from badge replacements to inventory requests.
  • Troubleshooting FARGO printers and ensuring weekly maintenance.
  • Be up to date on internal policies and procedures to ensure correct information and access are provided.

Retail Sales Consultant

AT&T
03.2022 - 04.2023
  • Delivered tailored recommendations to customers based on household needs and service requirements.
  • Highlighted the advantages of combined service packages, ensuring customers understood how bundling would result in both savings and enhanced service offerings.
  • Completed a comprehensive 3-week training program. To efficiently set up mobile devices, recommend appropriate plans and ensure adherence to company policies and legal standards.
  • Demonstrated excellent customer service by providing problem-solving skills to quickly resolve customer issues.

Sales Floor Associate

Pet Food Express
10.2020 - 03.2022
  • Recommended pet products to customers to fit their pet needs. Provided alternate options when products are unavailable.
  • Kept shelves restocked and neatly organized by rotating merchandise and front-faced.
  • Handled shipping and receiving, audited store inventory.
  • Coordinated online orders with team, to ensure orders are completed before scheduled pick-up.
  • Operated cash register to process customer transactions while providing a fast and friendly check-out experience.

Audio Visual Technician

Verizon Media
06.2018 - 10.2020
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with event logistics and operations.
  • Resolved Day-to-day tickets via ServiceNow Ticketing System.

Floor Associate

Lowes
05.2017 - 03.2018
  • Assisted customers in finding the right item to fit their project or needs
  • Provided the right tools for customers to fit their finances
  • Recommended alternative options to customers to better align with their image

Education

GED -

San Jose Conservation Corp
San Jose, CA

Certificate - IT Helpdesk, Business Communication, Business Etiquette

YearUp Bay Area
San Jose, CA
07.2019

Skills

  • G Suite Tools
  • Office 365/Windows
  • Apple IOS/Mac OS
  • C-Cure 9000
  • Troubleshooting
  • Intelligent Hub
  • Asset Imaging
  • Devise Management
  • Strong Communication
  • Shipping and Receiving
  • Soft Skills
  • Rapport Building
  • Customer

Languages

Spanish
Native or Bilingual

Timeline

Credential Management Representative

Securitas Security Services USA
04.2023 - Current

Retail Sales Consultant

AT&T
03.2022 - 04.2023

Sales Floor Associate

Pet Food Express
10.2020 - 03.2022

Audio Visual Technician

Verizon Media
06.2018 - 10.2020

Floor Associate

Lowes
05.2017 - 03.2018

GED -

San Jose Conservation Corp

Certificate - IT Helpdesk, Business Communication, Business Etiquette

YearUp Bay Area

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Juan Saldana