Juan Santiago
Staten Island,NY
Summary
Driven professional with extensive experience in credit & collection and client delivery, notably at Meredith Dotdash. Excelled in supervising teams, streamlining processes, and enhancing client satisfaction. Skilled in Salesforce and Excel, with a knack for fostering strong relationships and delivering projects under tight deadlines. Fluent in English and Spanish, demonstrating exceptional organizational and communication abilities.
Overview
19
19
years of professional experience
Work History
Assistant Manager - Credit & Collection
Meredith Dotdash
07.2022 - Current
- Creating/approving prospect accounts in Salesforce and Oracle, if needed
- Credit investigations and report on findings to various internal customers, such as credit and collections, production, sales, billing
- Overseeing customer request in-box and back-up for discrepancy resolution
- Maintenance of accounts, such as assinging credit lines, changes in hierarchies, adding addresses, contacts, etc
Collection Specialist
Havas Media
10.2016 - 05.2022
- Prepared and obtained approval for all Accounts Receivable offsets, write-offs, and client refunds
- Generated daily Accounts Receivables aging report with customization in Excel
- Reviewed daily Accounts Receivable aging report to monitor past due balances requiring follow up with client and identify actionable items (i.e., invoice offsets or potential write-off)
- Delivered aging report to clients and inquired about payment status for past due balances
- Determined when escalating collection problems and/ or issues went to senior management as applicable
- Applied cash application to incoming invoices to support specialist
Supervisor
Posterscope USA
04.2012 - 10.2016
- Received final contract input form from media investment and input buys in Media Ocean for contracting
- Ensured all buys are accurately recorded in Media Ocean and supply final packet (all contracts, final plan and ATB) to Client Delivery Director
- Issued and tracked acceptance for all contracts to media suppliers per provided plan and ATB
- Wrote and issues posting instructions for all campaigns to vendors ensuring that allis in line with creative rotation (as provided by client management team) and that materials are posted correctly and on-time)
- Gather and consolidated proof-of-posting photos and dates with media suppliers
Client Delivery Analyst
Kinetic WorldWide
08.2005 - 04.2012
- Work closely with multiple strategic business groups within the company to ensure all contracts are accurately submitted to clients and partner vendors without errors
- Prepared accounts analysis and spreadsheets, including analyzing/review of weekly vendor aging reports and daily printing reports
- Handle the processing, distribution, accuracy verification of invoices, interfacing extensively with a nationwide network of vendors and suppliers
Education
Accounting
Brooklyn College
Brooklyn, NYSkills
- Excellent organization
- Supervisory and managerial skills with with multitasking abilities
- Ability to deliver under tight deadlines
- Effective communication skills
- Strong ability to establish effective working relationship
- Accustomed to handling sensitive, confidential records
- Fluent in English and Spanish
- Microsoft Office (Word, PowerPoint, Excel); Oracle: Salesforce; Media Ocean
Timeline
Assistant Manager - Credit & Collection
Meredith Dotdash
07.2022 - Current
Collection Specialist
Havas Media
10.2016 - 05.2022
Supervisor
Posterscope USA
04.2012 - 10.2016
Client Delivery Analyst
Kinetic WorldWide
08.2005 - 04.2012
Accounting
Brooklyn College
Similar Profiles
SHALINI ELANGOVANSHALINI ELANGOVAN
Assistant Manager at Dotdash Meredith CorporationAssistant Manager at Dotdash Meredith Corporation
Whitley HarrisWhitley Harris
Video Editor at Dotdash MeredithVideo Editor at Dotdash Meredith
NIKHITHA KANDALANIKHITHA KANDALA
Software Engineer, 1 at Dotdash Meredith India Services Private LimitedSoftware Engineer, 1 at Dotdash Meredith India Services Private Limited