Juan Sebastian Arias
Sanford,FL
Summary
Over 12 years in customer-service, with professionalism in Modern Languages. Multi-tasking, work team oriented, and responsible with clear communication skills. Flight Attendant with 3 years of experience in domestic and international charter and commercial flights. Demonstrates exceptional customer service, receiving positive feedback from passengers and commendations from crew. Proficient in emergency situations.
Overview
14
14
years of professional experience
Work History
Valet Parking Attendant
OPS
Orlando, FL
08.2025 - Current
- Managed vehicle parking logistics, ensuring efficient flow and organization of parked cars.
- Provided exceptional customer service, enhancing guest experiences through friendly interactions.
- Operated valet software to track vehicle keys and manage parking assignments accurately.
- Trained new staff on best practices for vehicle handling and customer engagement techniques.
- Implemented safety protocols to minimize risks and protect guest vehicles during parking operations.
- Resolved guest inquiries and concerns promptly, maintaining high levels of satisfaction and trust in services provided.
Student
ACRON AVIATION
Sanford, FL
09.2022 - 07.2025
- Assisted in daily operational tasks and ensured adherence to safety protocols.
- Collaborated with team members to streamline communication and improve workflow efficiency.
- Participated in training sessions to enhance knowledge of aviation regulations and industry standards.
- Supported inventory management processes by tracking equipment and supplies effectively.
Front Desk Agent
DELTA AIRLINES
Orlando
01.2018 - 01.2022
- Assisting passengers with flight information, changing or rebooking flights.
- Making gate announcements with regard to the boarding process, flight status
- Checking and handling baggage, managing and initiating the boarding process.
- Notifying the correct crewmembers of passengers who need additional assistance.
Front Desk Receptionist
Celebration Suites
Kissimmee, FL
08.2016 - 09.2018
- Successfully led key projects in teaching Spanish to Polish students. Successfully creating and implementing lesson plans.
- Attending specific student needs.
- Tracking student progress and establishing future goals.
- Presenting lessons in a comprehensive manner using visual and audio means to facilitate learning.
Flight Attendant
Avianca Administrative Center
Bogotá, Colombia
06.2013 - 01.2016
- Responsible for ensuring passengers’ safety. Directed passengers in the event of an emergency, preparing passengers and aircraft for landing by following procedures
- Responsible for checking the emergency equipment inside the aircraft.
- Demonstrated all safety procedures and ensured all passengers knew where the nearest safety exit were located. Verified that passengers were following safety signs and procedures.
- Responsible for briefing the passengers seated in the emergency exit rows.
- Before taking off making sure everyone is seated with the seatbelt on, overhead bins closed
- Kept the cabin neat, clean and professional in appearance
Front Desk Agent
LONGPORT
Bogotá, Colombia
01.2012 - 01.2013
- Assisting passengers with flight information, changing or rebooking flights.
- Making gate announcements with regard to the boarding process, flight status
- Checking and handling baggage, managing and initiating the boarding process.
- Notifying the correct crewmembers of passengers who need additional assistance.
Education
Commercial Pilot Certificate - Aviation
ACRON AVIATION
Sanford, Florida07-2025
Bachelor of Arts - Education and Modern Languages
University of Quindio
Armenia, Quindio01.2012
High School Diploma - Education
Rufino Centro
Armenia, Quindio01.2007
Skills
- Fluent in Spanish, English, Portuguese and French
- Attentiveness to customer and co-worker needs
- Problem solving
- Excellent organization skills
- Customer service oriented
- Communicates in a clear and concise way
- Punctual and reliable
- Fast learner
- Positive attitude
- Computer skills
- Leadership
- Active listening
- Time management skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Timeline
Valet Parking Attendant
OPS
08.2025 - Current
Student
ACRON AVIATION
09.2022 - 07.2025
Front Desk Agent
DELTA AIRLINES
01.2018 - 01.2022
Front Desk Receptionist
Celebration Suites
08.2016 - 09.2018
Flight Attendant
Avianca Administrative Center
06.2013 - 01.2016
Front Desk Agent
LONGPORT
01.2012 - 01.2013
Bachelor of Arts - Education and Modern Languages
University of Quindio
Commercial Pilot Certificate - Aviation
ACRON AVIATION
High School Diploma - Education
Rufino Centro