Juan Segura
Summary
Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient customer delivery.Retail service professional who excels in fast-paced, deadline-driven environments.
Overview
5
5
years of professional experience
Work History
Service associate
Mercedes Benz of the Woodlands
Woodlands, TX
08.2015 - 07.2016
Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner.
Service associate
BMW of the woodlands
Woodlands, TX
03.2015 - 08.2015
Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
Program Leader
Club Rewind
Houston, TX
01.2013 - 03.2015
Redirected children to encourage safe, positive behaviors. Modeled appropriate social behaviors and encouraged concern for others. Offered detailed daily reports that outlined each child’s day.
Sales associate
American Eagle
Houston, TX
05.2011 - 08.2011
Identified prospective customers using lead generating methods.Participated in various incentive programs and contests designed to support achievement of production goals. Consistently met and exceeded department expectations for productivity and accuracy levels.
Education
High School Diploma - General
Cypress Creek High School
2012
Not completed - Business
Blinn Junior College
Skills
- Exceptional interpersonal skills
- Innovative
- Safety-oriented
- Shipping and receiving
- Results-oriented
- Multi-tasker
- Strong communication skills
- Natural leader
- Exceptional problem solver
- Adaptable
- Determined
- Fluent in Spanish
- Customer-service focused
Accomplishments
Recorded numbers of units handled and moved, using daily production sheets or work tickets. Exceeded daily and weekly quotas
Timeline
Service associate
Mercedes Benz of the Woodlands
08.2015 - 07.2016
Service associate
BMW of the woodlands
03.2015 - 08.2015
Program Leader
Club Rewind
01.2013 - 03.2015
Sales associate
American Eagle
05.2011 - 08.2011
High School Diploma - General
Cypress Creek High School
Not completed - Business
Blinn Junior College