JUAN SMITH II
Fayetteville,Georgia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Dual-degree graduate from Middle Georgia State University with academic distinction, leadership experience, and strong customer service and operational management background. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Catering and Quality Services Lead
Compass Group USA
Fayetteville, GA
02.2025 - Current
- Managed corporate catering services to ensure seamless operations for 500–2000 clients each day in high-pressure settings.
- Streamlined communication and teamwork to ensure optimal service execution and operational performance.
- Maintained professionalism and clear communication while demonstrating adaptability to meet urgent deadlines.
- Supported team collaboration and streamlined workflow processes to ensure high service standards.
Food Production/Quality Control Lead
Chicken Salad Chick
Fayetteville, GA
02.2023 - 07.2025
- Directed daily team activities and collaborated with management to maintain high-performance standards during shifts.
- Developed and implemented training programs for new hires to support team growth and maintain operational standards.
- Enhanced team versatility by cross-training in customer service, cashier duties, food preparation, and operational support roles.
- Cultivated high levels of customer satisfaction through professional interactions and effective communication strategies.
- Navigated fast-paced settings to ensure operational efficiency and maintain high standards of detail.
- Oversaw quality control processes to ensure compliance with food safety standards.
TSA Enrollment Agent
Staples
Fayetteville, GA
07.2022 - 01.2024
- Managed enrollment processes for TSA PreCheck, TWIC, HazMat, and FTSP, ensuring efficient service for 40–70 clients each day.
- Facilitated enrollment processes by accurately inputting customer data into systems.
- Ensured identity verification and biometric data collection via fingerprinting, maintaining alignment with federal procedural standards.
- Safeguarded sensitive customer information by maintaining accuracy and confidentiality standards.
- Facilitated customer interactions by delivering professional service in high-security operational contexts.
FOH Team Member
Truett’s Luau
Fayetteville, GA
05.2021 - 02.2023
- Coordinated activities between front-of-house and back-of-house teams to maintain high service standards in a fast-paced hospitality setting.
- Supported leadership initiatives by coordinating team training and streamlining operational processes.
- Directed food service operations at Piedmont Fayette Hospital, focusing on optimizing efficiency and delivering exceptional customer care.
- Partnered with team members to ensure outstanding customer service in dynamic environments.
- Monitored and adjusted inventory levels to guarantee product accessibility and limit waste generation.
Education
Bachelor of Science - Aviation Science and Management
Middle Georgia State University
Macon, GA05-2026
Bachelor of Science - Business Adminstration
Middle Georgia State University
Macon. GA05-2026
Skills
- Aviation management
- Aviation flight planning
- Friendly, positive attitude
- Operational risk assessment
- Regulatory compliance
- Project management coordination
- Fundamentals of crew resource management
- Effective time management
- Strategic leadership
- Collaborative team management
- Customer service expertise
- Corporate event management
- Staff development
- Strong verbal and written communication
- Analytical problem solving
- Technical expertise
- Experienced with Microsoft Office applications
- Data analysis in Excel
- Data-driven decision making
- Administrative assistance expertise
Certification
- FAA Private Pilot Checkride Pending
- TSA TWIC Card | Expires May 2027
- ServSafe Food Handler Certification | Expires June 2028
- Georgia Class C Driver License
HONORS & AWARDS
American Legion Scholarship Award, Awarded for outstanding military and scholastic excellence, Recipient of accompanying Bronze Medal, 6-Time President’s List Scholar, Middle Georgia State University
Timeline
Catering and Quality Services Lead
Compass Group USA
02.2025 - Current
Food Production/Quality Control Lead
Chicken Salad Chick
02.2023 - 07.2025
TSA Enrollment Agent
Staples
07.2022 - 01.2024
FOH Team Member
Truett’s Luau
05.2021 - 02.2023
Bachelor of Science - Aviation Science and Management
Middle Georgia State University
Bachelor of Science - Business Adminstration
Middle Georgia State University