Juan Tejeda
San Jose,CA
Summary
Enthusiastic Computer Technician proudly offering over 28 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting with 10 plus years of Shipping/Receiving-warehouse experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Systems Support Technician
Apple Inc.
Sunnyvale , CA
06.2010 - 05.2023
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Provided recommendations on hardware purchases based on customer requirements.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Shipping and Receiving Manager
Apple
Cupertino, CA
04.2005 - 06.2010
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Ensured that all customer orders were processed correctly and shipped on time.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Maintained detailed records of shipments including weight, cost, method of shipment.
Education
Some College (No Degree) - Computer Science And Programming
San Jose City College
San Jose, CASkills
- Customer Service
- Environmental Compliance
- OSHA Compliance
- System Troubleshooting
- Materials Transport
- Shipment Tracking
- Inventory Management
- Heavy Lifting
- Warehousing Operations
- Mobile Device Management
Languages
Spanish
Professional
Certification
- OSHA
- Hazardous Materials disposal certification
- Forklift certification
Timeline
IT Systems Support Technician
Apple Inc.
06.2010 - 05.2023
Shipping and Receiving Manager
Apple
04.2005 - 06.2010
Some College (No Degree) - Computer Science And Programming
San Jose City College