Juan Teran
Weslaco,TX
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jason's Deli
Weslaco, Texas
07.2000 - 02.2024
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Science - Computer Science
Texas State Technical College
Harlingen, TXSkills
- Staff management and employee training
- Quality assurance
- Performance evaluation
- Customer service and support
- Shift scheduling and onboarding
- Verbal and written communication skills
- Budget management
Certification
- Texas Food Manager Certification Issue Date May 12, 2023 (Valid For 5 Years)
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant Manager
Jason's Deli
07.2000 - 02.2024
Associate of Science - Computer Science
Texas State Technical College
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