Nicaury Guerrero
Miami,USA
Summary
Experienced Personal Financial Banker with a strong background in retail banking, customer service, and account management. Committed to assisting clients in making informed and financially advantageous decisions. Possessing extensive knowledge of branch operations and a wide range of financial products. Dedicated to providing the best support to both the company and its customers. Equipped with technical expertise and exceptional problem-solving skills, able to navigate complex financial situations with ease. Keen eye for detail and quick grasp of new concepts, well-equipped to excel in this role.
Overview
10
10
years of professional experience
Work History
Client Relationship Lead
Banesco Bank
Miami, FL
05.2025 - Current
- Acquire, retain, and expand new and existing client relationships by providing exceptional customer service and resolving customer requests.
- Consistently meet or exceed sales goals at the banking center level.
- Proactively pursue new business opportunities through lead generation while cross-selling to grow the portfolio.
- Actively participate in the bank's sales process, including product selection and referrals.
- Capture deposits to achieve established banking center goals.
- Provide exceptional customer service and resolve complex customer issues.
- Respond to inquiries from internal and external customers.
- Responsible for teller duties which may include, but are not limited to: processing transactions, ensuring compliance with bank policies and procedures, completing ATM duties, managing cash, including vault operations and currency ordering, processing NSF and overdrafts, holds, stop payments, and wire transfers, balancing daily transactions and cash, processing deposits/withdrawals, loan repayments, cashier checks, open/maintain, and close accounts, ensuring proper documentation.
- Responsible for working in a team setting with other relationship bankers while assisting the Client Relationship Manager in overall sales and day-to-day operations.
- Responsible for assisting the Client Relationship Manager in the management and supervision of the employees in the banking center while guiding and coaching the relationship bankers.
- Ensure the physical security of the banking center, including opening and closing procedures.
- Complete BSA/KYC/ECS/RFI requests in a timely manner.
- Responsible for training, supervising daily activities, mentoring, and coaching.
- Ensure compliance with all regulatory requirements and internal policies.
- Work with centralized Banking Center Operations to achieve satisfactory audit and quality control results.
- Maintain accurate records and protect banking center assets.
- Provide support and coverage to other banking centers as needed.
- Responsible for completing annual training programs assigned.
- Perform other assigned functions and/or duties.
Senior Client Advisor
Seacoast National Bank
Miami, FL
10.2023 - 11.2024
- Delivered exceptional customer service by responding promptly to inquiries
- Developed detailed financial plans for clients based on individual needs and goals
- Collaborated with internal teams such as compliance officers, risk managers, and operations personnel
- Engaged in proactive prospecting activities such as cold calling and email campaigns
- Reviewed account documents for accuracy prior to submission for approval
- Identified new business opportunities through networking events and referrals from existing customers
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures
- Researched and resolved discrepancies related to wire transfers
- Ensured compliance with banking regulations such as Anti-Money Laundering policies and Know Your Customer requirements
- Verified customer identity and collected appropriate documentation to comply with Know Your Customer regulations
- Provided direction and guidance to junior associates on complex tasks
- Coordinated support to facilitate general office operations
- Developed and implemented strategies to identify, target, and acquire new home loan customers
- Introduced customers to other bank team members to help meet financial needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding bank operations, policies and services.
FINANCIAL SERVICES ASSOCIATE (PERSONAL BANKER)
TD Bank NA
Miami, FL
06.2023 - 09.2023
- Interacts with cardholders and member-facing internal staff via phone, providing quality support for all card-related service issues
- Responsible for answering all inquiries related to ATM, debit and credit cards, including researching reasons for declined transactions, assisting with card activation, and reissuing cards as applicable
- Answers incoming calls promptly, ensuring outstanding service is provided.
- Demonstrates excellent communication and active listening skills.
- Accurately identifies cardholder needs and provides solutions and/or alternatives
- Resolves card-related issues including activation, transaction declines, and card reissue card.
- Notates card records with travel information per cardholder requests.
- Maintains a working knowledge of the cardholder Rewards program a card benefit products to assist with cardholder inquiries.
- Works daily reports as assigned.
- Performs other duties as assigned by management
Card Services Representative
Educational Federal Credit Union
Miami, FL
07.2022 - 08.2023
- Answers incoming calls promptly, ensuring outstanding service is provided.
- Demonstrates excellent communication and active listening skills.
- Accurately identifies cardholder needs and provides solutions and/or alternatives.
- Resolves card-related issues including activation, transaction declines, and card reissue.
- Notates card records with travel information per cardholder requests.
- Able to work in a fast-paced team environment to meet both individual and team-based performance goals.
- Able to navigate multiple applications and systems to conduct research and perform tasks.
- Maintains a working knowledge of the cardholder Rewards program and card benefit products to assist with cardholder inquiries.
- Works daily reports as assigned.
- Performs other duties as assigned by management.
Service Administrative Coordinator
ADT Security Services
Miami, Florida
10.2019 - 03.2022
- Provides administrative operations support to the team and Branch Service Manager
- Completed bi-weekly payroll for the technicians
- Ordered material and equipment
- Completed daily reports
- Tracked monthly inspections
- Conducted physical inventory
- Coordinated the schedule and dispatch technicians for service
- Inspected services technicians as needed to maximize tech productivity
- Scheduled sub-contractor work
- Confirmed all services appointments daily
- Completed contract paperwork
- Worked with technicians to ensure all paperwork is completed properly within the designated time
- Worked with Sales team, Project Managers, and technicians
- Processed receivables checks
- Processed accounts payable invoice
Branch Services Leader
Regions Bank
Miami
10.2016 - 10.2019
- Managed branch vault and cash supply to keep an appropriate level of currency on hand.
- Balanced cash drawers consistently at the end of the day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Replenished ATM funds in empty canisters prior to the validation process.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created tellers schedule to keep weekly and weekend shifts properly staffed.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored tellers, fostering professional development and growth within the team.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Work with the Branch Manager for monthly reports at the end of the
month a quarter
Education
0214 - Life Incl Variable Annuity -
Florida Department of Financial Services
ABA Branch Manager Certificate - Banking And Finance
Miami Dade College
Miami, FLNotary Public - Florida -
Valid Until 2030
Bachelor of Arts - Business Administration / Finance
Florida International University
Miami, Florida04-2022
Skills
- Banking operations
- Banking Policies and Procedures
- Customer service experience
- Proving Solving
- Schedule Coordination
- Office Administration
- Teamwork and collaboration
Languages
Spanish
English
Timeline
Client Relationship Lead
Banesco Bank
05.2025 - Current
Senior Client Advisor
Seacoast National Bank
10.2023 - 11.2024
FINANCIAL SERVICES ASSOCIATE (PERSONAL BANKER)
TD Bank NA
06.2023 - 09.2023
Card Services Representative
Educational Federal Credit Union
07.2022 - 08.2023
Service Administrative Coordinator
ADT Security Services
10.2019 - 03.2022
Branch Services Leader
Regions Bank
10.2016 - 10.2019
Bachelor of Arts - Business Administration / Finance
Florida International University
0214 - Life Incl Variable Annuity -
Florida Department of Financial Services
ABA Branch Manager Certificate - Banking And Finance
Miami Dade College
Notary Public - Florida -
Valid Until 2030