Juan Vasquez
Long Beach,CA
Summary
Ambitious candidate pursuing the next challenge and eager to contribute developed knowledge throughout banking career. Skilled in Backroom Operations, Client Support, Quality Assurance and Microsoft Office enabling in learning and adapting to any banking operation setting. Reliable and hard-driven with a strong work ethic and ability to thrive in a team-based or individually motivated environment.
Overview
24
24
years of professional experience
Work History
Funds Transfer Investigator Sr.
City National Bank
04.2023 - Current
- Research and troubleshoot outgoing/incoming halted wires from processing
- Provide internal and external client support in relation to wire transfers
- Establish new or implement changes to client profile setups for repetitive/recurring wire transfers
- Monitor and manage multiple email inboxes and assist in internal/external wire transfer inquiries.
Treasury Operations Rep III / Implementation Quality Assurance II
City National Bank
07.2020 - 03.2023
- Quality check and ensure compliance is met before final stage of releasing live setups
- Research and resolve business client setup issues in single or multiple products by utilizing various Treasury Management systems
- Flagging and reporting non-compliance requests, setups and or operations
- Establishing new or implementing changes to setup profiles for one or more numerous treasury services
- Establishing online treasury services for new onboarding clients such as Business Suite, Agilink, Positive Pay and or ACH.
Central Cash Ops Admin
City National Bank
04.2018 - 06.2020
- Set up and activated customer account profiles in the cash vault database to maintain quality assurance satisfaction levels
- Field customer complaints and queries and fast-tracking them for problem resolution
- Reconcile general ledgers for 45+ Brinks and Loomis cash vaults holding City National Bank currency inventory to meet clientele monetary demands
- Process account payables for client and vendor invoices utilizing excel templates and various software programs
- Step in a lead role by managing the department's email inbox, delegating work, assisting in various internal/external requests and coordinating workflow for multiple department areas.
Central Vault Associate
U.S. Bank
03.2013 - 03.2018
- Fill cash orders for internal branches and external clients change order needs
- Accept daily currency, coin and or check deposits from armored carriers
- Reconcile general ledgers to ensure vault is in balance and in compliance on a daily basis.
- Prepare proper documentation for end of day and submit to corresponding departments/organizations
Civil Affairs Specialist
United States Army
03.2007 - 02.2013
- Enhanced operational readiness within the unit via regular training sessions focused on civil affairs doctrine, tactics, techniques, procedures, and regulations.
- Operated and executed civil affair missions under the battalion commander's orders
Vault Associate II
Federal Reserve Bank Of San Francisco Los Angeles Branch
05.2000 - 10.2005
- Streamlined cash processing by utilizing advanced equipment, resulting in increased efficiency and reduced errors
- Exhibited strong problem-solving abilities when faced with complex issues arising from daily tasks or unusual situations
- Pull/push up to 100lbs in cash vault equipment
- Data entry utilizing multiple software programs
Education
Bachelor of Science in Criminal Justice of Administration -
University of Phoenix
Pasadena, CA06.2012
Skills
- Data entry and review
- Proficient in Microsoft Office
- Strong verbal and written communication skills
- Critical thinking/problem solving
- Teamwork/collaboration
- Spreadsheets and various database programs
- Administrative support
- Account analysis
Timeline
Funds Transfer Investigator Sr.
City National Bank
04.2023 - Current
Treasury Operations Rep III / Implementation Quality Assurance II
City National Bank
07.2020 - 03.2023
Central Cash Ops Admin
City National Bank
04.2018 - 06.2020
Central Vault Associate
U.S. Bank
03.2013 - 03.2018
Civil Affairs Specialist
United States Army
03.2007 - 02.2013
Vault Associate II
Federal Reserve Bank Of San Francisco Los Angeles Branch
05.2000 - 10.2005
Bachelor of Science in Criminal Justice of Administration -
University of Phoenix
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