Milo Nightingale
Jackson,US
Summary
Results-driven professional with a strong track record in team leadership and sales optimization. Successfully implemented merchandise strategies that increased customer engagement and streamlined inventory management. Dedicated to improving associate experiences and maintaining high store standards to elevate overall performance.
Overview
4
4
years of professional experience
Work History
Experience Lead
PetSmart
Cape Girardeau, MO
05.2026 - Current
- Leads and directs associates when acting as the leader on duty.
- Enhanced associate experience through targeted development initiatives and support.
- Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
- Address and administer associate complaints and grievances.
- Celebrated associate achievements to promote engagement and morale.
- Validated the completion of daily tasks to maintain workflow efficiency.
- Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
- Managed inventory levels and conducted audits to inform stock replenishment and markdown strategies.
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
- Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
- Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
- Completes monthly live cycle counts, addresses discrepancies.
- Provided care for pets by ensuring cleanliness, feeding, and hydration for new arrivals and sick animals.
- Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
- Identified and reported sick or injured pets, ensuring prompt veterinary care.
- Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.
Overnight Stock Associate
Walmart
Jackson, MO
01.2026 - 04.2026
- Unloaded trucks promptly to facilitate timely inventory arrival
- Arranged products in backroom to enhance inventory management efficiency
- Stock products on shelves
- Ensure aisles are neat and area is clean
- Engaged vendors and drivers positively to foster strong working relationships
- Welcomed customers and addressed their questions to enhance service experience
Process Lead
PetSmart
Southfield, MI
04.2025 - 11.2025
- Led team in collaboration with Process Leader to ensure smooth operations
- Train and lead associates in pet care and stocking
- Provided timely customer assistance to effectively resolve inquiries and issues
- Answer phone calls and assist customers with product questions, salon and hotel reservations, dog training inquiries, and vet information.
- Pick and pack online orders for both in-store pick-up and shipment in a timely manner
- Process and stock weekly shipments
- Execute monthly POG changes
- Execute weekly price changes
- Managed cash handling responsibilities effectively and nightly cash deposits
- Perform other managerial duties for opening and closing
- Educated pet parents and associates on proper pet care to enhance overall animal welfare
Merchandising and Inventory Leader
PetSmart
Southfield, MI
08.2023 - 04.2025
- Maintained accurate inventory counts to support stock management and sales
- Ensure product prices and promotional sales are correct
- Execute monthly POG changes
- Unloading weekly product shipments and stocking product
- Ensure online orders for pickup and for shipping are done in a timely manner
- Provided exceptional customer service to enhance customer satisfaction and loyalty
- Educating customers on animal care and giving recommendations based on preferences and other factors
- Ensuring the store environment is safe for customers as well as their pets.
- Administered medication to animals
Merchandise Supervisor
BUYBUYBABY
Southfield, MI
04.2023 - 06.2023
- Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
- Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
- Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
- Promptly and politely respond to customer inquiries and requests for support
- Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
- Managed associates' performance, conducted annual reviews, and facilitated progression within job catalog
- Executed Leader On Duty responsibilities in accordance with store protocols.
Key Holder
JO-ANN FABRIC AND CRAFT STORES
Bloomfield Hills, MI
03.2022 - 03.2023
- Ensure all customers receive premium customer service
- Promoted products through effective product knowledge and merchandising to enhance customer experience
- Coached and trained team members to improve service quality and operational efficiency
- Performed opening and closing tasks to maintain operational efficiency
- Ensuring store compliance with company and state guidelines
- Reviewed online orders for compliance and accuracy
- Executed store transfers to maintain optimal product availability for customers
- Verified inventory levels to ensure stock accuracy
Education
BACHELOR OF SCIENCE - WELLNESS AND HEALTH PROMOTION
OAKLAND UNIVERSITY
ROCHESTER HILLS, MI, US05-2021
Skills
- EMR and POS systems
- Inventory management
- Order processing and shipping
- SAP and Microsoft Excel
- Data entry review
- Customer assistance
- Customer complaint resolution
- Cash management
- Product presentation
- Merchandising displays
- Organizational management
- Team leadership
- Problem solving
- Administrative experience
- CRM proficiency
- Communication etiquette
Timeline
Experience Lead
PetSmart
05.2026 - Current
Overnight Stock Associate
Walmart
01.2026 - 04.2026
Process Lead
PetSmart
04.2025 - 11.2025
Merchandising and Inventory Leader
PetSmart
08.2023 - 04.2025
Merchandise Supervisor
BUYBUYBABY
04.2023 - 06.2023
Key Holder
JO-ANN FABRIC AND CRAFT STORES
03.2022 - 03.2023
BACHELOR OF SCIENCE - WELLNESS AND HEALTH PROMOTION
OAKLAND UNIVERSITY