Hi, I’m
Candice Burgoyne
Jackson,MI
Summary
Energetic team player, task oriented, compassion driven professional, currently employed as a Lead Trainer for all MVP Michigan locations. Certified Ophthalmic Technician. Looking to broaden and fortify my career and create value in a world class organization, where I can utilize my positive energy, medical skills, ethics administrative, customer service, data entry, online research, and entrepreneurial skills to be a valued contributor to your organization. Detail-oriented Certified Ophthalmic Technician offering years of healthcare experience and passion for delivering quality care. Builds rapport with patients and explains procedures and treatments in easy-to-understand terminology. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
years of professional experience
1
Certification
Work History
Specialty Eye Institute
Lead Ophthalmic Technician
02.2015 - Current
Job overview
- Responsible for office patient flow, all EMR documentation, complies with all HIPPA requirements, Effective time management skills, excellent patient service, Coding and billing
- People Management: training and mentoring staff, motivates and empowers team member to achieve both company goals, as well as their own professional goals, research charts for history
- Office Management: includes placing orders, keeping track of inventory, data entry.
Red Lobster Restaurant
Server
01.2012 - 02.2015
Job overview
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Henry Ford Allegiance Health
Pharmacy Technician
07.2011 - 01.2014
Job overview
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
Skills
- Computer Skills
- Experienced user of Microsoft Office Suite, Windows based Applications,EMR,Nexttech
- Ophthalmology Testing
- Medical History Obtainment
- Minor Surgery Assistance
- Preliminary Testing
- Training of all new staff and current on all of MVP locations
Certification
- Certified Ophthalmic Assistant (COA)
- JCAHPO Allied Health Professional
Timeline
Lead Ophthalmic Technician
Specialty Eye Institute
02.2015 - Current
Server
Red Lobster Restaurant
01.2012 - 02.2015
Pharmacy Technician
Henry Ford Allegiance Health
07.2011 - 01.2014