Summary
Overview
Work History
Education
Skills
Certification
Employment Gap
Timeline
Generic

Juan Ventura

Bettendorf,IA

Summary

USMC Veteran, ingenious problem solver and practiced troubleshooter who utilizes excellent diagnostics and repair abilities, strong attention to detail and a methodical approach to resolve highly technical and complex issues with ease and patience. A detail-oriented IT Specialist with an extensive background in Procurement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Information Systems Technician

CVS HEALTH CORPORATION
Remote, IA
05.2022 - Current
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Managed over 30 issues daily while utilizing ticketing systems to manage and process support actions and requests.
  • Monitored and diagnosed server issues
  • Provided on-call support for critical issues related to multiple software platforms
  • Proficient in Active Directory, LAN/WAN, VPN, switches, hubs

I.T. Desktop Technician

Software House International (Contractor)
Remote, TX
04.2021 - 12.2021
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Purchased, setup and installed new computers.
  • Worked with various systems, software and peripherals

Procurement and Warehouse Manager

WilsherCo.
Houston, TX
04.2014 - 04.2021
  • Directed all logistical aspects between sales, vendors, and field technicians
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Designed sound, cost-effective purchase strategies by evaluating supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services

Quality Technician

Graham Packaging
Houston, TX
04.2009 - 04.2014
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Made recommendations on ways to improve testing procedures, production processes and training.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.

Education

IT Certification Program - IT Specialist

My Computer Career
Houston, TX
12.2020

Skills

  • CompTIA in depth knowledge and experience
  • MTA Server Fundamentals
  • MTA Networking Fundamentals
  • MTA Security Fundamentals
  • Production Work
  • Security Needs Assessment
  • Data Backups
  • Software Management
  • Bilingual - Fluent in Spanish

Certification

▪ MTA Security Fundamentals Certification

▪ IT Certification

Employment Gap

2022 - Cared for our elderly grandfather who suffered from rapid progression of Alzheimer’s disease until he passed.

Timeline

Information Systems Technician

CVS HEALTH CORPORATION
05.2022 - Current

I.T. Desktop Technician

Software House International (Contractor)
04.2021 - 12.2021

Procurement and Warehouse Manager

WilsherCo.
04.2014 - 04.2021

Quality Technician

Graham Packaging
04.2009 - 04.2014

IT Certification Program - IT Specialist

My Computer Career

Similar Profiles

CREATE PROFILE
Juan Ventura