Jennifer Fischer
Information Systems Technician
Zephyrhills,FL
Summary
Information Systems Technician with strong expertise in VMware management and remote technical support. Proven track record of enhancing service quality through effective communication and rapid issue resolution. Skilled in troubleshooting network connectivity and fostering strong client relationships, consistently achieving high customer satisfaction ratings.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Information Systems Technician
Piedmont Augusta
Augusta
04.2022 - Current
- Collaborated with the virtual health team to troubleshoot devices, improving service quality.
- Facilitated communication with customers and team members for swift incident resolution.
- Provided prompt support for emergency maintenance requests, ensuring minimal downtime.
- Installed new equipment and trained customers on operation and maintenance protocols.
- Conducted pre-installation assessments to optimize environments for new equipment.
- Maintained professionalism in all client interactions, receiving consistent positive feedback.
- Resolved technical issues by troubleshooting hardware and software, both remotely and on-site.
Patient Access Team Lead
Piedmont Augusta
Augusta, GA
02.2020 - 05.2022
- Supervised patient registration and admission processes to ensure timely service delivery.
- Coordinated staff schedules to optimize coverage and improve patient experience.
- Managed insurance verification procedures to facilitate accurate billing.
- Trained new employees on policies, procedures, and customer service standards.
- Resolved patient inquiries and complaints to uphold satisfaction levels.
- Implemented workflow improvements to enhance patient access operations.
- Monitored daily operations for compliance with regulatory requirements and organizational policies.
- Analyzed data from various sources to identify trends in patient access services.
Patient Access Representative
Piedmont Healthcare
Augusta, Georgia
05.2016 - 02.2020
- Efficiently managed patient registration and verification processes.
- Assisted patients with insurance inquiries and eligibility checks.
- Coordinated seamless appointment scheduling across multiple departments.
- Navigated electronic health record systems for accurate data entry and retrieval.
- Promptly resolved patient concerns to improve facility experience.
- Applied HIPAA regulations to ensure patient information security.
Education
Bachelor of Science - Network Engineering and Security Candidate
Western Governors University
Salt Lake City, UT12.2025
Associate of Applied Science - Computer Technology Emphasis in Networking
Aiken Technical College
SC05.2023
Skills
- VMware management
- Remote technical support
- Active Directory administration
- VPN solutions
- End-user training
- Windows and Linux operating systems
- Microsoft 365 proficiency
- Project management
- Equipment installation
- Hardware and software support
- Printer maintenance
- CompTIA certifications
- Multitasking skills
- Technology integration
Certification
- Linux Essentials
- CompTia Network+
- CompTia A+
- CompTia Security+
- CompTia Cloud+
References
- Michael Karp, Piedmont Augusta, michael.karp@piedmont.org
- John Frazier, Piedmont Augusta, john.frazier@piedmont.org
Accomplishments
- Phi Theta Kappa - Aiken Technical College
- Member of the National Society of Leadership and Success
- Supervised a team of 10 staff members.
- Collaborated with a team of 25 in the renovation of floor 10 NorthSouth at Piedmont Augusta.
- On a team to collaborate with vendors for the resolution of medical barcode scanners for the enterprise
Timeline
Information Systems Technician
Piedmont Augusta
04.2022 - Current
Patient Access Team Lead
Piedmont Augusta
02.2020 - 05.2022
Patient Access Representative
Piedmont Healthcare
05.2016 - 02.2020
Bachelor of Science - Network Engineering and Security Candidate
Western Governors University
Associate of Applied Science - Computer Technology Emphasis in Networking
Aiken Technical College
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