Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FABULOUS NWACHUKWU

McDonough,GA

Summary

Insightful Information Technology Manager with 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Information Systems Technician

Hack Barth Delivery Services
08.2022 - Current
  • Create and maintain system user profiles, accounts, groups, and establish security settings in accordance with established policies and procedures.
  • Resolved day-to-day performance tuning on Linux/Unix.
  • Assisted callers troubleshooting Transmission Control Protocol/Internet Protocol (TCP/IP) connections to database.
  • Handled maintenance and administration support for three separate networks servicing over 500 users in a UNIX and Windows NT environment.
  • Responded to user access issues and regarding functionality, operations, input/output, and general operating procedures for system applications.
  • Facilitated closure to problem ticket/service requests while meeting or exceeding defined service level expectations.
  • Re-imaged laptops and restored existing data.
  • Installed Desktops and Laptops, Setup internet connectivity, Installed SX2000 Telephony.
  • Maintained print server and printers for entire site.
  • Installed and configured Linux and Windows 2K3/2K8 servers then maintained upgrades and troubleshoot problems when necessary.
  • Assisted with migration from GroupWise to Exchange/Outlook, Office 2000 to 2003 as well as Windows 2000 to XP.

Desktop Support Network Administrator

Jack Wills | Yas Mall-Yas Abu Dhabi - United Arab Emirates
09.2017 - 07.2022
  • Performed network, software and hardware troubleshooting to ensure all systems and 40+ workstations were operating optimally
  • Conducted onboarding and offboarding, including administering email and user accounts
  • Responded to user access issues and regarding functionality, operations, input/output, and general operating procedures for system applications.
  • Facilitated closure to problem ticket/service requests while meeting or exceeding defined service level expectations.
  • Maintained print server and printers for entire site.
  • Installed and configured Linux and Windows 2K3/2K8 servers then maintained upgrades and troubleshoot problems when necessary.
  • Assisted with migration from GroupWise to Exchange/Outlook, Office 2000 to 2003 as well as Windows 2000 to XP.

Network Support Technician

Debenhams, MH, Alshaya, LLC
08.2014 - 10.2017
  • Assisted customers in troubleshooting android device software and application usage.
  • Listened to, and subsequently queried customers to ascertain nature of problem(s) and develop plan for remediation.
  • Designed facilities for LAN, WAN, VoIP, WLAN, voice and data networks.
  • Assisted customers by helping them connect to the internet both by wire and wireless.
  • Resolved DHCP network configuration issues with printers and assisted with IP connectivity and print queue testing.

Education

Senior Secondary Certificate -

St. Anthony Secondary School
06.2008

Skills

  • Project lifecycle management
  • Security planning
  • Requirements analysis
  • Budget administration
  • Quality assurance
  • Agile framework
  • Product development
  • Infrastructure development
  • Risk mitigation planning
  • Documentation Management
  • Customer Service
  • Palo Alto firewall administration
  • Cisco Router and switches configuration
  • Data Analysis
  • Data Entry
  • DNS configuration
  • VMware
  • Software Support
  • DHCP configuration
  • Software Upgrades
  • Help-Desk Support
  • TCP/IP
  • Management System
  • User Accounts management
  • Data Integrity
  • Disaster Recovery
  • Network Security
  • Microsoft Windows
  • VPN configuration
  • Technical Assistance
  • VoIP
  • OS

Certification

PCNSA

Timeline

Information Systems Technician

Hack Barth Delivery Services
08.2022 - Current

Desktop Support Network Administrator

Jack Wills | Yas Mall-Yas Abu Dhabi - United Arab Emirates
09.2017 - 07.2022

Network Support Technician

Debenhams, MH, Alshaya, LLC
08.2014 - 10.2017

Senior Secondary Certificate -

St. Anthony Secondary School

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