EDWARD MAYFIELD
Sr. Information Systems Technician
Harker Heights,TX
Summary
- IT Professional and Military Veteran with 20+ years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Possesses a comprehensive background in configuration, troubleshooting, and management of computer information systems. Oversaw teams of more than 10 staff members in an information technology space while managing risk across multiple levels to protect assets valued at over $100M while exceeding the expectations of senior leadership. Intuitive and highly analytical with in-depth knowledge of networking security technologies, architectures, and platforms. Adept at quickly mastering new concepts and has a desire to master the latest technology. Active Top Secret SCI Clearance.
- System Administration
- Network Administration
- Customer Service Management
- Troubleshooting
- Training | Development
- Risk Management
- Process Improvement
- Quality Assurance
- Policy Development
Overview
4
4
Certifications
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Sr. Information Systems Manager
US Army
Killeen, TX
08.2018 - Current
- Serves as Information Systems Manager whose business objectives are to deploy advisors and combat, medical and multicultural instructional teams around the world in 128 countries; supervised the hardware and software installation, configuration, automations, troubleshooting, updates, and technical consulting functions to include problem resolution for a 265-person organization overseas with 100% operational capability.
- Supported a 70-person national organization; managed an automation hand receipt valued in excess of $900K; provided support and maintenance for 170 local and 150 overseas workstations, and 3 servers, with a 100 percent ready rate and no loss of organizational communication capabilities.
- Remedied Information Assurance Vulnerability Alert scan deficiencies on over 100 communications packages worldwide, ensured 100 percent compliance and continuous network access necessary for global operations.
- Coordinated and implemented geographical relocation of critical servers in conjunction with the Corporate 2020 IT Centralization Strategy with 99.999 network and infrastructure uptime.
- Strategically organized and implemented the upgrade of over 2200 systems to the 64-bit operating system enabling update of critical infrastructure and providing increased support to global operations and teams in over 10 geographically dispersed locations.
- Applied cybersecurity best practices to information system standards, directives and guidance for all personnel, monitoring compliance across organization.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
Site Manager
United States Army
Daegu, Korea
08.2015 - 08.2018
- Worked directly with customers to analyze business needs and design, develop, test, implement, and support any enhancements.
- Reviewed systems change and approved installations.
- Led and managed a staff of 40 team members engaged in administering complex IT infrastructure.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Ensured compliance with established Department of Defense Information Network regulations and standards and received a 100% pass rate on all inspections.
- Updated all standard operating procedures and performed as the team's Knowledge Management Officer (KMO) to ensure critical information continuity.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Supervised contractor work processes and adherence to project schedule.
Communications Security Account Manager
US Army
Colorado Springs, CO
08.2012 - 08.2015
- Directed and maintained Communications Security (COMSEC) program for the entire organization.
- Advised four subordinate divisions on strategic and tactical communications security policy and operations.
- Responsible for establishing (COMSEC) requisitions, distribution and destructions and accounts for material and equipment used around the company valued at over $5M.
- Maintained Electronic Key Management System (EKMS) to include the local COMSEC Management Software System (LCMS).
- Primary advisor to the Senior Executive on all COMSEC matters and solely responsible for over 500 lines of COMSEC material and controlled cryptographic items (CCI).
- Completed Command Inspectors Certification program and coordinated with PEO-C3T in support of the Army Cryptographic Modernization Program to replace all legacy cryptographic items.
- Managed smooth transition of work between shifts to minimize communications disruptions.
Network Operations Center Manager
Defense Intelligence Agency (DIA)
Oahu, HI
08.2009 - 08.2012
- Supervised a 14-person team responsible for 24/7 time-sensitive intelligence support to the United States Pacific Military Command area which included 36 nations, 17 separate classified networks, and 330,000 users.
- Conducted daily briefings to executive leadership on the status of all command and communication services; accounted for $250M in communications security equipment inventory resulting in zero losses or incidents.
- Supervised team during 24/7 operations of 1,104 special intelligence circuits; ensured two-person integrity, continuous key changeover, and proper destruction of classified key materials.
- Integrated ITIL problem and incident management processes for quality control purposes in the Regional Service Center Help Desk; improved ticket processing and resolution by 75%.
- Managed Network Operating Center (NOC) including staff supervision, technical infrastructure and server performance.
Education
Associate of Science - Computer And Information Sciences
Central Texas College
Killeen, TX 04.2020 - Current
Skills
Enterprise Applications: PeopleSoft, CRM, Skype for Business, Microsoft TeamsNetworking: LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi, VOIPProcesses: Imaging, OSI Model, Active DirectoryOperating Systems: Mac / Microsoft WindowsActive Directory
Application Development
ArmyAutomationHardwareConsultingHelp DeskImagingInformation SystemsInventoryITILJavaKnowledge Management
LANLeadershipMacMaterialsMicrosoft Office SuiteMicrosoft WindowsEnterpriseOperating SystemsOrganizationalProblem Resolution
ProcessesQuality Control
Software Installation
Systems Design
TroubleshootingBudget Administration
Project Lifecycle Management
Project Management
Product Development
Certification
CompTIA Security+
Timeline
Comptia CASP
04-2021
Associate of Science - Computer And Information Sciences
Central Texas College
04.2020 - Current
Sr. Information Systems Manager
US Army
08.2018 - Current
CompTIA Security+
04-2018
Site Manager
United States Army
08.2015 - 08.2018
CSLA COMSEC Inspector
08-2013
Communications Security Account Manager
US Army
08.2012 - 08.2015
Network Operations Center Manager
Defense Intelligence Agency (DIA)
08.2009 - 08.2012
Army Basic Instructor
02-2009