TERRENCE A. ELLIOTT

Work History

Engineering and Designing All Switch Equipment

Lucent Technologies

10.2022 - Current

Responsible for Engineering and designing all Switch equipment for multiple Lucent Technologies5ESS Multi-Function Switches (MFS) and End-Office Switches
Responsible for operations, maintenance, and troubleshooting of the Lucent5ESS platforms including hardware, software, interconnecting transport facilities, and associated ancillary devices
Aid in design, procuring equipment, and managing Switch expansions
Detect and identify faults, including filtering processing and isolating faults, to include correlation of alarms
Correct faults while performing diagnostic testing in coordination with the Government
Where Fault Analysis determines the trouble is attributable to infrastructure under GSM-O II control
Develop and issue planning reports for all5ESS switches a Working knowledge of Tellabs STP (Signaling System7 Signal Transfer points), Ensuring optimum equipment utilization and efficiency; Focus on meeting contract
Created the conceptual, logical, and physical design for cloud-based solutions for infrastructure and platforms; learned and adopted new tools and techniques to increase performance, automation, and scalability
Built proficiency in researching, analyzing, recommending, and selecting technical approaches for resolving challenging development and integration problems
Academic strengths in ascertaining that the AWS management console provides an error-free user experience that delights customers by automating testing and deployment processes
Conversant with all aspects of cloud computing like virtualization, resource management, security, and business continuity
Provided leading design, setup, configuration, and optimization of a cloud computing environment to facilitate accessibility and eliminate cloud design issues for state-of-the-art open-source technologies to a production-ready cloud environment
Resolved multiple issues with the cloud-based solution to allow for a continuous replication of data between sites and minimize downtime during maintenance
Successfully connected and disconnected over10 ships after hours to ensure seamless provisioning, demonstrating flexibility and commitment to mission-critical support
Provisioning Support: Provided timely and efficient after-hours ship provisioning, ensuring operational readiness and continuity for over10 vessels
Consistently upheld GSMO-PES-HI HNS OPS standards by meticulously following established protocols, ensuring error-free operations and no quality escapes in monitoring105ESS Switches
Effectively maintained a standalone shift schedule, ensuring continuous oversight of105ESS Switches to support uninterrupted baseline communication services
Commitment to operational excellence by demonstrating proficiency in5ESS Switch operations, delivering high-quality performance, and maintaining baseline communication services with precision and accountability
Documented all VNOC notifications for Central Office tasks, aligning5ESS Switch baseline telephone services and circuit statuses onto higher-level miscellaneous tickets with detailed 5W's (Who, What, When, Where, and Why) for comprehensive recordkeeping
Effectively submitted COMSPOTS for higher-level outages impacting entire buildings and installations, ensuring timely and accurate reporting to maintain operational readiness
Successfully executed Army Migration Phase I – Suspension; Suspended over 1,200 Directory Numbers (DNs) that transitioned to Voice Over Internet Protocol (VOIP), ensuring seamless migration and system optimization
Submitted49 FSE dispatches, including major,1 critical,5 moderate, and37 minor incidents, ensuring timely resolution and maintaining operational efficiency
Expertly completed validation testing for all 5ESS Controller test tools and dial-tone test lines across10 military installations
Assisted Tier II Rick Callow in troubleshooting higher level majors and supported customer immediate assistance with Feature trouble, No Dial Tones, CPE Static, and Can't be called scenario-based reported incidents effectively and efficiently gained customer satisfaction
A prolific relationship builder; profound success in building relationships with upper-level decision-making information technology projects
Produce compliance results for established project requirements and IT architecture - modernize IT architecture through analysis of research and introducing changes based on evolving project requirements
Integrate industry trends, emerging technologies and standards, and new vendor features
Collaborate with experts in technical and application GSD and Transport teams to identify, evaluate, and recommend technical solutions to support troubleshooting and project requirements within networking
Define and analyze data requirements, mapping legacy data stores and formats to logical and physical data models
Propose standard ways for information transport between IT systems and stored within corporate knowledge databases
Perform architectural alignment of the enterprise's logical data model and physical data models

Network Administration and Ops

Defence Information Systems Agency - Pacific Area Command - Leidos

10.2022 - Current

Responsible for operations, maintenance, and troubleshooting of the Lucent5ESS platforms including hardware, software, inter-connecting transport facilities, and associated ancillary devices;
Aid in design, procuring equipment, and managing Switch expansions;
Utilize tools, such as NetExpert, Remedy, Callware, Read Only Printer, Telnet, Commit, PCR360, and systems such as Lucent5ESS switching platforms, Tellabs Gigabit Passive Optical Network (GPON) and local applications;
Working knowledge of Tellabs STP (Signaling System7 Signal Transfer points);
Detect and identify faults, to include filtering and processing; Isolate faults, to include correlation of alarms; Correct faults;
Perform diagnostic testing in coordination with the Government;
Where Fault Analysis determines the trouble is attributable to infrastructure under GSM-O II control;
Develop and issue planning report for all5ESS switches;
Ensure optimum equipment utilization and efficiency; Focus on meeting contracts

Health Technician

Desmond T. Doss Health Clinic

01.2019 - 10.2020

Provided direct care for over 6,500 patients without supervision from a nurse or doctor
Concluding over 18 medical tasks that assist medical staff
Worked in a variety of settings, including pharmacies, 3 hospitals, and long-term care facilities
Operated over 22 instruments used in administering advanced lifesaving treatment to patients in medical and rehabilitation facilities, under the supervision of a medical staff
Assisted medical staff in accomplishing treatment tasks and accommodating patients’ treatment needs
Carried out administrative duties including creating performance charts, records, and written SOPs

Supervisor

United States Army

11.1995 - 09.2017

Managed the administrative and executive tasks within a care facility or of a services provider; Supervised staff members and evaluated performance efficiency as well as generated schedules for healthcare teams
Managed financial allocations and returns; Ensured that resources such as equipment and medications were available
Organized and recorded information that is pertinent to the function of the facility
Supported government client programs at multiple locations as well as educated mental skills, resilience, and performance enhancement techniques to military Soldiers, Families, and DA Civilians as a Master Resilience Trainer (MRT)
Worked in a specific department or with certain teams in a facility to guide the workings of that aspect of healthcare services
Contributed to prescribing corrective eyeglasses, contact lenses, and other vision aids, and checking optical devices for performance, safety, comfort, and lifestyle
Improved efficiency by structuring courses for the unit as a Combat LifeSaver Instructor Preparation; Instructed active-duty personnel, supervised13 civilians, and structured field deployments to the unit
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Summary

Overview

Work History

Engineering and Designing All Switch Equipment

Network Administration and Ops

Health Technician

Supervisor

Education

Bachelor of Science - Computer Science

Skills

Certification

Training

Affiliations

Timeline

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