Juli Medors
London,OH
Summary
Accomplished IT Manager at OSU Physicians, Inc., adept in team development and application administration. Supported staff training, system security enhancements, and cross-functional collaboration, significantly boosting productivity and receiving a 100% user satisfaction rating in organizational survey.
Expert in change management and problem-solving, ensuring seamless system upgrades and maintaining business continuity. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
5
5
Certification
Work History
IT Manager
OSU Physicians, Inc.
2009.04 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Promoted collaboration between cross-functional teams for improved communication and workflow efficiency.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated departmental operation activities to deliver smooth flow of daily business needs.
- Led a skilled team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Participated in disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw department operations and training.
- Enhanced system security with regular assessments and proactive management.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of departmental services.
- Conferred with executives to advise and plan for short-term and long-term system upgrade needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Created and terminated user's accounts from start to finish in business applications.
Senior Cache Programmer
OSU Physicians, Inc.
2000.04 - 2009.04
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Analyzed existing codebases, recommending improvements based on industry best practices.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Developed custom reporting solutions for clients, tailored to their specific business needs and operational challenges.
- Collaborated closely with cross-functional teams to gather requirements and deliver software that exceeded expectations.
- Wrote and maintained technical documentation for software applications.
- Provided Mumps/Cache programming subject matter expertise to project team members.
Application Support Analyst
OSU Physicians, Inc.
1996.04 - 2000.04
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Optimized system performance through routine maintenance tasks such as log file reviews, best practice claim form coding, environment monitoring, and data copies between environments.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Provided report training for users to ensure user independence.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
Education
BBA - Business Administration And Management
Mount Vernon Nazerene University
Mount Vernon, OH11.2021
Associate of Applied Science - Computer Programming
Columbus State Community College
Columbus, OH06.1995
Skills
- Team Development
- Team Collaboration
- Application Administration
- Change Management
- Quality Assurance
- Information confidentiality
- Problem-Solving
- Teamwork and Collaboration
- Project Coordination
- Analytical Thinking
- Department management
- Project lifecycle management
- Interpersonal Skills
- Team building
Certification
- Epic Resolute Professional Billing Administration
- Epic Professional Revenue Cycle Operations
- Epic Professional Billing Analyst Badge
- Epic Benefits Engine for Patient Access Badge
- Epic Benefits Engine for Resolute Badge
Timeline
IT Manager
OSU Physicians, Inc.
2009.04 - Current
Senior Cache Programmer
OSU Physicians, Inc.
2000.04 - 2009.04
Application Support Analyst
OSU Physicians, Inc.
1996.04 - 2000.04
BBA - Business Administration And Management
Mount Vernon Nazerene University
Associate of Applied Science - Computer Programming
Columbus State Community College
- Epic Resolute Professional Billing Administration
- Epic Professional Revenue Cycle Operations
- Epic Professional Billing Analyst Badge
- Epic Benefits Engine for Patient Access Badge
- Epic Benefits Engine for Resolute Badge
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