Juli Medors
London
Summary
Experienced in strategic planning, project management, and stakeholder communication. Leverages these skills to optimize system efficiency and drive team success. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Consistently makes a positive impact on company success through independent decision-making and sound judgment. Solid foundation in leadership and team management with a keen interest in continuous learning and growth within this environment, and encourages the advancement of team members.
Overview
29
29
years of professional experience
5
5
Epic Resolute Professional Billing Administration and Operations
Work History
Associate Director of Information Systems
OSU Physicians, Inc.
10.2024 - Current
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Participated in annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
IT Manager
OSU Physicians, Inc.
04.2009 - 10.2024
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Promoted collaboration between cross-functional teams for improved communication and workflow efficiency.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated departmental operation activities to deliver smooth flow of daily business needs.
- Led a skilled team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Participated in disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw department operations and training.
- Enhanced system security with regular assessments and proactive management.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of departmental services.
- Conferred with executives to advise and plan for short-term and long-term system upgrade needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Created and terminated user's accounts from start to finish in business applications.
Senior Cache Programmer
OSU Physicians, Inc.
04.2000 - 04.2009
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Analyzed existing codebases, recommending improvements based on industry best practices.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Developed custom reporting solutions for clients, tailored to their specific business needs and operational challenges.
- Collaborated closely with cross-functional teams to gather requirements and deliver software that exceeded expectations.
- Wrote and maintained technical documentation for software applications.
- Provided Mumps/Cache programming subject matter expertise to project team members.
Application Support Analyst
OSU Physicians, Inc.
04.1996 - 04.2000
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Optimized system performance through routine maintenance tasks such as log file reviews, best practice claim form coding, environment monitoring, and data copies between environments.
- Collaborated with developers, analysts, and project managers to expedite incident resolutions.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Provided report training for users to ensure user independence.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
Education
BBA - Business Administration And Management
Mount Vernon Nazarene University
Mount Vernon, OH11.2021
Associate of Applied Science - Computer Programming
Columbus State Community College
Columbus, OH06.1995
Skills
- Team Development
- Application Administration
- Quality Assurance
- Problem-Solving
- Project Coordination
- Department Management
- Interpersonal Skills
- Team Collaboration
- Change Management
- Information Confidentiality
- Teamwork and Collaboration
- Analytical Thinking
- Project Lifecycle Management
- Team Building
Certification
- Epic Resolute Professional Billing Administration
- Epic Professional Revenue Cycle Operations
- Epic Professional Billing Analyst Badge
- Epic Benefits Engine for Patient Access Badge
- Epic Benefits Engine for Resolute Badge
Timeline
Associate Director of Information Systems
OSU Physicians, Inc.
10.2024 - Current
IT Manager
OSU Physicians, Inc.
04.2009 - 10.2024
Senior Cache Programmer
OSU Physicians, Inc.
04.2000 - 04.2009
Application Support Analyst
OSU Physicians, Inc.
04.1996 - 04.2000
- Epic Resolute Professional Billing Administration
- Epic Professional Revenue Cycle Operations
- Epic Professional Billing Analyst Badge
- Epic Benefits Engine for Patient Access Badge
- Epic Benefits Engine for Resolute Badge
BBA - Business Administration And Management
Mount Vernon Nazarene University
Associate of Applied Science - Computer Programming
Columbus State Community College
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