Hi, I’m
Laterius Malone
Chesapeake,VA
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Dynamic Information Systems Technician with a proven track record at the US Navy, where I spearheaded efforts to enhance network security and streamline IT processes. Expert in vulnerability assessment and exceptional in fostering client relationships, significantly improving system performance and end-user satisfaction through effective troubleshooting and robust client service. Skilled in network configuration and troubleshooting, my approach to cybersecurity and customer service is proactive and results-oriented. My leadership in cybersecurity initiatives and commitment to continuous improvement have been pivotal in safeguarding sensitive information and optimizing technology utilization. My strategic approach to vulnerability assessment and incident response has markedly reduced risk.
Overview
4
years of professional experience
1
Certificate
Work History
US Navy
Information Systems Technician
08.2020 - 08.2024
Job overview
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Worked with Windows and Linux operating systems.
- Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Implemented security policies and distributed updates to end users.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Improved system performance by implementing and maintaining network infrastructure updates.
- Led server infrastructure development, quality assurance, staging and production systems.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
- Bolstered cybersecurity defenses with the implementation of advanced threat detection systems and protocols.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Maintained up-to-date knowledge of emerging threats, providing proactive solutions for potential vulnerabilities.
- Developed robust incident response plans to minimize damage from potential cyber attacks.
- Enhanced network security by implementing advanced threat detection and prevention tools.
- Reviewed firewall configurations regularly to ensure optimal perimeter defense against external threats.
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
Education
Central High SchoolLouisville, KY
Skills
- Network configuration
- Troubleshooting skills
- Network Troubleshooting
- Vulnerability Assessment
- Threat Intelligence
- Network protocols
- Incident Response
- Network Security
- Firewall Management
- Intrusion Detection
- System Administration
- Public Key Infrastructure
- System Troubleshooting
- Client service and support
- TCP/IP protocol
- Proficient in CISCO IDENTITY SERVICES ENGINE and VMWARE
- Switches and routers
- Information Security
- Helpdesk operations
- Firewalls
- Hardware and software installation
- Cybersecurity
- Risk Assessment
- Phishing Awareness Training
- Software Vulnerability Scanning
- Network Access Control
- Digital Certificates Management
Certification
COMPTIA SECURTY +
Timeline
Information Systems Technician
US Navy
08.2020 - 08.2024