Richard Gordon Jr

• Lead a Team of 40 Sailors in the Maintenance and upkeep of 7 network enclaves and nine mission-critical systems for over 5,000 users, embarked staff and crew members. Lead a team of 30 Sailors in the installation and configuration of 60 wireless Access Points, 8 Aruba and 4 external Star link antennas three months ahead of schedule resulting in the first proprietary WI-FI on a United States Navy Aircraft Carrier. Set up user accounts with proper access rights according to DoD policy and Procedure. • Planned, implemented and maintained networks with file servers and email systems. • Hang mounts, ran cabling, and installed peripheral devices for customers. • Installed and configured computer hardware, software, systems, networks, printers, and scanners. • Assessed potential risks and vulnerabilities within IT infrastructure. • Managed implementation of new customer workstations with related software patching and networking connections. • Stayed updated on latest industry trends, emerging technologies, and best practices. • Troubleshot system failures or bugs and provided solutions to restore functionality. • Assisted in implementation of large-scale IT projects from inception through completion. • Conducted periodic audits of IT systems to ensure compliance with established policies and procedures. • Delivered remote and onsite support to client base for diverse technical issues. • Managed multiple IT projects simultaneously with sensitivity to deadlines and adaptability to changing priorities.

Configured monitoring alerts based on predefined thresholds related to temperature fluctuations, power consumption levels, or other key metrics. • Collaborated with network engineers to implement network infrastructure changes and upgrades. • Responded to emergency situations involving power outages or system failures, working quickly to minimize downtime. • Applied troubleshooting and response procedures associated with alarms, alerts and notifications from monitoring systems. • Documented all maintenance tasks performed on data center equipment for record-keeping purposes. • Provided support for customer inquiries related to server status or technical issues. • Monitored environmental conditions in data center, adjusting cooling systems as necessary. • Managed inventory of spare parts and replacement components for critical systems.